Operations Associate - Product Support Operations (CDMX)

Stripe; Ciudad de México; Híbrido; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.

As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

Formación

• You have a user first mindset and are energized by the challenge of solving difficult problems.
• Excellent communication skills, both written and verbal.
• Business proficiency in written and spoken English.
• Strong analytical thinking and problem solving.
• Experience in customer service or user-facing operations.
• Organized, self-starter with passion for solving user challenges.
• Process-oriented mindset and ability to get things done.
• Enjoy working in an in-office environment with cross-team collaboration.
• Able to prioritize in a fast-moving environment.
• Humility and ability to work across teams and with partners.
• Willing to periodically work a weekend day.

Responsabilidades

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Conocimientos

Customer focus

Communication skills

English proficiency

Analytical thinking

Team collaboration

Time management

Organized

Problem solving

Herramientas

SQL

Descripción del empleo

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

• Troubleshoot and solve external user issues


• Communicate resolutions to end users in English


• Analyze our processes and instigate changes to help scale our operations and improve user experience


• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features


• Gain unique insights into how thousands of businesses on Stripe scale and operate


• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization


• Be a part of building a brand new team and operational culture for Stripe


• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

Minimum Requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems


• You have excellent communication skills, both written and verbal


• You have business proficiency in written and spoken English


• You excel in analytical thinking and problem solving


• You might have prior experience in customer service or internal/external user facing operations


• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges


• You have a process-oriented mindset and ability to get things done


• You enjoy working in an in-office environment with strong cross team collaboration and support


• You are able to prioritize and enjoy working in a quick-moving environment


• You are humble and have a proven track record for working well across teams and with external partners


• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred Qualifications

• Prior experience or knowledge in user support


• Prior experience working on projects or process improvement initiatives


• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.