Operations Associate

Voiceflow; Región Centro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Flexport in Guadalajara is seeking an Operations Associate to join our Global Operations team, managing end-to-end shipments across a regional network. You’ll collaborate with partners and technology teams to ensure on-time delivery and high-quality customer experiences.

You'll start by immersing in our culture and world-class operations, with potential for future growth in new markets. 2+ years in logistics and bilingual English/Spanish are highly valued for this fast-paced role.

Formación

• 2+ years in logistics, freight forwarding, supply chain, or related fields.
• Bachelor’s Degree preferred.
• Ability to adapt to fast-paced environment and learn new tech.
• Strong time management and prioritization.
• Excellent written and verbal communication in English and Spanish.
• Commitment to compliance in a regulated industry.

Responsabilidades

• Be the front line to ensure on-time shipments and handle exceptions.
• Meet internal KPIs and SLAs for quality delivery.
• Follow standard operating procedures (SOP).
• Own client experience, resolve issues at origin and destination.
• Coordinate with steamship lines, air carriers, intermodal and drayage vendors, customs, warehousing, and partners.
• Execute end-to-end movements including imports/exports and intermodal.
• Participate in client calls and QBR/MBR prep.

Conocimientos

Logistics experience

Time management

Attention to detail

Communication

Teamwork

Problem-solving

Bilingual English/Spanish

Educación

Bachelor's Degree

Descripción del empleo

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Come join our rapidly growing team in Guadalajara, and help us make global trade easy for everyone!

The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports, Air imports and exports, and Cross-border trucking. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our Mexico Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• You will be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP)
• You will own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
  • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
  • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will assist the shipments managed by partners as we drive partner autonomy.
• You will quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English and Spanish
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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