Branch Manager, Guadalajara

United States Digital Space LLC; Región Centro; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

the company in Guadalajara is seeking a Branch Manager to lead multimodal freight operations across ocean, air, trucking, and customs brokerage. You will own local site leadership, scale the office, and drive automation and AI-driven tooling to reduce manual work.

The role requires 7+ years in logistics leadership, strong market relationships in Mexico, and bilingual Spanish-English, with a focus on growing the LATAM footprint and cross-border capabilities.

Formación

• 7+ years in a leadership role within freight forwarding, logistics, or supply chain management.
• Deep hands-on experience managing multimodal freight operations in Mexico.
• Existing relationships with major ocean carriers, airlines, trucking companies, and customs brokers in Mexico.
• Default to automation before manual processes; excited about AI-powered tooling.
• Ability to act as a credible local leader and represent the company externally.
• Bilingual in Spanish and English required.

Responsabilidades

• Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the GDL office.
• Leverage Local Market Relationships: Maintain and grow relationships with major players in the Mexican logistics landscape.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality and long-term client relationships.
• Serve as the Local Site Leader: Act as the face of the company in Guadalajara and lead the office.
• Build and Scale the Office: Shape the GDL office's growth as headcount and volume increase.
• Champion Automation & AI: Drive adoption of automation and AI-powered tooling to reduce manual work.
• Manage Office Administration: Oversee day-to-day admin tasks, vendor coordination, and logistics.
• Drive Operational Excellence: Identify bottlenecks and coordinate with global ops to maintain service quality.

Conocimientos

Leadership

Operational excellence

Market relationships

Automation mindset

Leadership presence

Bilingual English/Spanish

Descripción del empleo

About the company:

At the company, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

As the company scales its operations in Mexico, the GDL office has grown into both a regional operations hub and a critical talent base for our LATAM and cross-border functions - and it's still early. As Branch Manager, you won't just run the office as it exists today; you'll help build what it becomes. You'll own execution across ocean, air, trucking, and customs brokerage, while also serving as the office's overall local leader, shaping how the team grows, how work gets done, and how the site scales as headcount and volume increase.

This is also a role for someone who wants to bring automation and AI-driven tooling into Mexican logistics operations, not just manage the status quo. the company is investing heavily in automating manual ops workflows across LATAM, and you'll be the person on the ground translating that into real operational leverage for the GDL team - reducing manual work, speeding up execution, and freeing the team to focus on the highest-value problems.

You know the carriers, the airlines, the trucking companies, and the brokers, and you have the relationships to prove it. Beyond operations, you'll be the person who makes the GDL office run - from day-to-day site leadership to the administrative work that keeps a growing team functioning smoothly.

You will:

• Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the GDL office, ensuring service levels, compliance, and efficiency across all modes.

• Leverage Local Market Relationships: Maintain and grow relationships with the biggest players in the Mexican logistics landscape - ocean carriers, airlines, trucking companies, and customs brokers - to unlock better rates, capacity, and service reliability.

• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.

• Serve as the Local Site Leader: Act as the face of the company in Guadalajara, representing the company with vendors, landlords, and partners, and serving as the go-to leader for the office as a whole.

• Build and Scale the Office: Help shape the GDL office's growth - from team structure to ways of working - as headcount and volume increase.

• Champion Automation & AI: Identify manual, repetitive work across Mexico operations and drive adoption of automation and AI-powered tooling to eliminate it, working closely with the company's global automation initiatives.

• Manage Office Administration: Own the administrative tasks required to run the office day-to-day, from vendor coordination to office logistics.

• Drive Operational Excellence: Identify and resolve bottlenecks across modes, working cross-functionally with global ops teams to maintain consistent service quality.

You should have:

• Leadership Experience: 7+ years in a leadership role within freight forwarding, logistics, or supply chain management.

• Operational Expertise: Deep, hands-on experience managing multimodal freight operations in Mexico - ocean, air, trucking, and customs brokerage - with a clear understanding of how each mode works end-to-end.

• Market Relationships: Existing relationships with major ocean carriers, airlines, trucking companies, and customs brokerage firms operating in Mexico.

• Automation Mindset: You default to asking how to automate before building a manual process, and you're excited about using AI-driven tools to improve how operations run.

• Leadership Presence: Ability to act as a credible local leader - representing the company with external partners and serving as an anchor for the office internally.

• Language: Bilingual in Spanish and English required.

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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