Operational Excellence & Automation Lead

Mstar; Tijuana; On-site; MXN 600,000 - 900,000; Full time

Job summary

MStar in Baja California, Tijuana is seeking a results-driven Continuous Improvement Lead to identify opportunities, redesign workflows, and promote automation across functions. You will guide cross-functional initiatives aligned with strategic objectives.

You will establish KPIs, collaborate with Technology and business stakeholders, and develop procedures, maps, and documentation to sustain a data-driven culture.

Qualifications

• 3+ years of experience leading continuous improvement, operational transformation, or process automation projects.
• Experience managing cross-functional projects and coordinating multidisciplinary teams.
• Strong background in KPI and SLA development, performance monitoring, and data-driven decision-making.
• Experience implementing technology solutions to improve operational efficiency.
• Experience in financial services, fintech, banking, leasing, or service-oriented industries is preferred.
• Intermediate-to-advanced English proficiency, with the ability to participate in meetings and prepare executive presentations.

Responsibilities

• Lead the mapping, documentation, analysis, and redesign of end-to-end processes across the organization.
• Identify operational bottlenecks, risks, redundancies, and opportunities to improve productivity and customer experience.
• Develop and implement continuous improvement initiatives focused on efficiency, quality, and profitability.
• Lead cross-functional projects involving operational transformation, process automation, and technological improvements.
• Establish and monitor KPIs and SLAs to measure process performance and project effectiveness.
• Collaborate with Technology and business stakeholders to prioritize automation opportunities and system enhancements.
• Develop and maintain operational procedures, policies, process maps, and workflow documentation.
• Coordinate action plans resulting from audits, operational findings, and strategic initiatives.
• Promote a data-driven culture of continuous improvement and accountability.

Skills

Analytical thinking

Project management

Stakeholder influence

Process automation

Job description

MStar in Baja California, Tijuana is seeking a results-driven Continuous Improvement Lead to identify opportunities, redesign workflows, and promote automation across functions. You will guide cross-functional initiatives aligned with strategic objectives.

You will establish KPIs, collaborate with Technology and business stakeholders, and develop procedures, maps, and documentation to sustain a data-driven culture.