Onsite Porting Specialist - Customer Care & Data

Nextiva; Región Centro; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance (vision and dental)

Life insurance

Paid time off

Job summary

Nextiva is hiring a Porting Specialist for the Guadalajara office. This onsite role supports a highly collaborative team and communicates with customers via phone and email in English.

You will handle paperwork, process porting orders, and keep customers informed of status, while ensuring accurate data and timely responses. The position requires strong administrative skills, organization, and the ability to work effectively in a fast-paced environment.

Qualifications

• Strong administrative experience in a fast-paced environment.
• Highly organized, detail oriented, adaptable and quick-thinking.
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, and Outlook).
• Enthusiastic attitude and willingness to support team needs.
• Professional voice with outstanding communication, telephone and customer service skills.
• Ability to make decisions during porting processes to provide excellent customer service.
• Ability to excel both individually and as a team player in a fast paced, self-directed environment.

Responsibilities

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status.
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals.
• Splitting and creating cases.
• Sending porting scheduled and completion emails to correct recipients.
• Updating caller IDs for telephone numbers.
• Taking customer calls and replying to customer emails and telephone messages.

Skills

Administrative experience

Organized / detail oriented

Time management

Customer service skills

Communication skills

Team player

Tools

Microsoft Office

Job description

Nextiva is hiring a Porting Specialist for the Guadalajara office. This onsite role supports a highly collaborative team and communicates with customers via phone and email in English.

You will handle paperwork, process porting orders, and keep customers informed of status, while ensuring accurate data and timely responses. The position requires strong administrative skills, organization, and the ability to work effectively in a fast-paced environment.