Onsite Porting Specialist – Guadalajara

Nextiva; Guadalajara; On-site; MXN 246,000 - 424,000; Full time

Job summary

Nextiva Guadalajara is seeking a Porting Specialist to support our highly collaborative in-office team. You will receive customer paperwork, save to files, and submit orders, then monitor status and communicate updates to customers via phone and email.

The role requires strong administrative skills, exceptional organization, and the ability to manage multiple tasks in a fast-paced environment. Proficiency with Microsoft Office and excellent customer service are essential for success.

Qualifications

• Strong administrative experience in a fast-paced environment.
• Highly organized, detail oriented, adaptable and quick-thinking.
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, and Outlook).

Responsibilities

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status.
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals.
• Splitting and creating cases.
• Sending porting scheduled and completion emails to correct recipients.
• Updating caller IDs for telephone numbers.
• Taking customer calls and replying to customer emails and telephone messages

Skills

Strong administrative experience

Highly organized

Excellent time management

Microsoft Office proficiency

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Nextiva Guadalajara is seeking a Porting Specialist to support our highly collaborative in-office team. You will receive customer paperwork, save to files, and submit orders, then monitor status and communicate updates to customers via phone and email.

The role requires strong administrative skills, exceptional organization, and the ability to manage multiple tasks in a fast-paced environment. Proficiency with Microsoft Office and excellent customer service are essential for success.