Porting Specialist

Nextiva; Región Centro; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance (vision and dental)

Life insurance

Paid time off

Job summary

Nextiva is hiring a Porting Specialist for the Guadalajara office. This onsite role supports a highly collaborative team and communicates with customers via phone and email in English.

You will handle paperwork, process porting orders, and keep customers informed of status, while ensuring accurate data and timely responses. The position requires strong administrative skills, organization, and the ability to work effectively in a fast-paced environment.

Qualifications

• Strong administrative experience in a fast-paced environment.
• Highly organized, detail oriented, adaptable and quick-thinking.
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, and Outlook).
• Enthusiastic attitude and willingness to support team needs.
• Professional voice with outstanding communication, telephone and customer service skills.
• Ability to make decisions during porting processes to provide excellent customer service.
• Ability to excel both individually and as a team player in a fast paced, self-directed environment.

Responsibilities

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status.
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals.
• Splitting and creating cases.
• Sending porting scheduled and completion emails to correct recipients.
• Updating caller IDs for telephone numbers.
• Taking customer calls and replying to customer emails and telephone messages.

Skills

Administrative experience

Organized / detail oriented

Time management

Customer service skills

Communication skills

Team player

Tools

Microsoft Office

Job description

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva's Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

The Porting Specialist is responsible for receiving customer paperwork, saving to customer files and submitting orders. The role checks orders daily and notifies customers of changes in status and assists customers over phones with porting questions.

• Over 90% of the communication in this role will be in English (verbal & written).
• This person will be an employee of Nextiva, supporting Nextiva customers
• This position will be 100% on-site at our Nextiva Guadalajara office.

Key Responsibilities

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals
• Splitting and creating cases
• Sending porting scheduled and completion emails to correct recipients
• Updating caller IDs for telephone numbers
• Taking customer calls and replying to customer emails and telephone messages

Qualifications

• Strong administrative experience in a fast-paced environment
• Highly organized, detail oriented, adaptable and quick-thinking
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks
• Proficient with Microsoft Office (Word, Excel, and Outlook)
• Enthusiastic attitude and willingness to support team needs
• Professional voice with outstanding communication, telephone and customer service skills
• Ability to make decisions during porting processes to provide excellent customer service
• Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance - Life Insurance (24 times your monthly salary)
• Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually