Onsite Operations & Connectivity Coordinator

Landing; Ciudad de México; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Health insurance

Parking on-site

Travel benefit

Descripción de la vacante

Landing in Mexico City is seeking an Ancillary Specialist to join our on-site team in Polanco. You will manage multiple tasks, coordinate with hosts, ISPs, utilities, and vendors, and keep move-in readiness smooth while delivering excellent guest experiences.

This role requires 1+ year of multi-tasking, fluency in English (resume in English), weekend availability within an 8:00 am–7:00 pm window, and strong organizational chops.

Formación

• Onsite full-time in Polanco office; no remote work.
• Schedule requires weekend availability, with Wednesdays and Thursdays off, within 8:00 am–7:00 pm.
• English: Fluent (B2-C1) — resumes must be in English.
• 1+ year juggling multiple projects/operations simultaneously.
• Experience coordinating with vendors or service providers (ISPs, utilities, or similar) preferred.
• Familiarity with digital access/property tech systems (e.g., smart locks, key management platforms) is a plus.
• Experience handling company cards, reimbursements, or basic financial admin tasks (e.g., PEX) is a plus.
• Strong written & verbal communication.
• Detail-oriented with solid organizational and multitasking skills.
• Comfortable working extended hours during peak/critical periods.

Responsabilidades

• Coordinate Internet Services for Landing-managed properties, including scheduling installations and ensuring WiFi connectivity is active before move-in.
• Troubleshoot WiFi & connectivity issues; diagnose router/modem problems and coordinate with ISPs to minimize outages.
• Provide host support with real-time chat for access, cleaning, shopping, and trust & safety issues.
• Manage PEX cards, reimbursements, and autopay-related tasks.
• Oversee scheduling and escalations; flag critical issues to Field Operations and ensure timely resolutions.
• Handle utility disconnections and equipment returns for power, water, gas, internet, and appliances.
• Manage digital access credentials (Latch, Key Cafe, Key Nest) and assist with lock/card troubleshooting.
• Conduct audits of utility accounts and autopay settings to maintain accuracy and compliance.

Conocimientos

Multitasking

Vendor coordination

Communication

Onsite coordination

Descripción del empleo

Landing in Mexico City is seeking an Ancillary Specialist to join our on-site team in Polanco. You will manage multiple tasks, coordinate with hosts, ISPs, utilities, and vendors, and keep move-in readiness smooth while delivering excellent guest experiences.

This role requires 1+ year of multi-tasking, fluency in English (resume in English), weekend availability within an 8:00 am–7:00 pm window, and strong organizational chops.