Ancillary Specialist

Landing; Ciudad de México; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Health insurance

Parking on-site

Travel benefit

Descripción de la vacante

Landing in Mexico City is seeking an Ancillary Specialist to join our on-site team in Polanco. You will manage multiple tasks, coordinate with hosts, ISPs, utilities, and vendors, and keep move-in readiness smooth while delivering excellent guest experiences.

This role requires 1+ year of multi-tasking, fluency in English (resume in English), weekend availability within an 8:00 am–7:00 pm window, and strong organizational chops.

Formación

• Onsite full-time in Polanco office; no remote work.
• Schedule requires weekend availability, with Wednesdays and Thursdays off, within 8:00 am–7:00 pm.
• English: Fluent (B2-C1) — resumes must be in English.
• 1+ year juggling multiple projects/operations simultaneously.
• Experience coordinating with vendors or service providers (ISPs, utilities, or similar) preferred.
• Familiarity with digital access/property tech systems (e.g., smart locks, key management platforms) is a plus.
• Experience handling company cards, reimbursements, or basic financial admin tasks (e.g., PEX) is a plus.
• Strong written & verbal communication.
• Detail-oriented with solid organizational and multitasking skills.
• Comfortable working extended hours during peak/critical periods.

Responsabilidades

• Coordinate Internet Services for Landing-managed properties, including scheduling installations and ensuring WiFi connectivity is active before move-in.
• Troubleshoot WiFi & connectivity issues; diagnose router/modem problems and coordinate with ISPs to minimize outages.
• Provide host support with real-time chat for access, cleaning, shopping, and trust & safety issues.
• Manage PEX cards, reimbursements, and autopay-related tasks.
• Oversee scheduling and escalations; flag critical issues to Field Operations and ensure timely resolutions.
• Handle utility disconnections and equipment returns for power, water, gas, internet, and appliances.
• Manage digital access credentials (Latch, Key Cafe, Key Nest) and assist with lock/card troubleshooting.
• Conduct audits of utility accounts and autopay settings to maintain accuracy and compliance.

Conocimientos

Multitasking

Vendor coordination

Communication

Onsite coordination

Descripción del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role

We're looking for an Ancillary Specialist to join the team! In this role, you'll need strong organizational skills as you'll be managing multiple tasks simultaneously. You will build solid relationships with external and internal teams to ensure a smooth, streamlined process in making our Landing homes move-in ready. We are looking for an energetic and passionate individual who is a strong operator with the ability to step back and solve complex problems.

About the Team

You'll join a team of talented individuals building a startup that improves the way people live — with the freedom to make things happen without limits.

What You'll Do

• Coordinate Internet Services – Oversee setup, management, and disconnection of internet accounts for Landing-managed properties, including scheduling installations, managing provider communications, maintaining network credentials, and ensuring WiFi connectivity is active and properly configured prior to member move-in.
• Troubleshoot WiFi & Connectivity Issues – Serve as the first point of contact for internet and WiFi-related issues at Landing properties, including diagnosing router and modem problems, coordinating with ISPs for service restoration, updating network credentials in internal systems, and escalating unresolved outages to the appropriate team to minimize member disruption.
• Provide Host Support – Deliver real-time chat assistance to hosts for access, cleaning, shopping, and trust & safety issues, ensuring quick resolution and positive host experiences.
• Manage Financial and PEX Tasks – Activate and fund PEX cards, process reimbursements, and ensure autopay and high-value transactions are correctly managed.
• Oversee Scheduling & Escalations – Reschedule or release jobs as needed, flag critical issues to the Field Operations (FOPS) team, and ensure timely resolution of move-in or maintenance concerns.
• Handle Utility Deinstalls – Coordinate utility disconnections and equipment returns for power, water, gas, internet, and rented appliances.
• Manage Property Access – Generate and maintain digital access credentials (Latch, Key Cafe, Key Nest), support activation of locks and cards, and assist with troubleshooting.
• Conduct Audits & Ensure Compliance – Perform regular audits of utility accounts, autopay settings, and property fees to maintain accuracy and compliance.

What You'll Need

• Onsite full-time in our Polanco office—no remote/hybrid
• Schedule: Requires weekend availability, with Wednesdays and Thursdays off. Shifts fall within an 8:00 am - 7:00 pm window.
• English: Fluent (B2-C1) — resumes not in English won't be considered
• 1+ year juggling multiple projects/operations simultaneously
• Previous experience coordinating with vendors or service providers (ISPs, utilities, or similar) preferred
• Familiarity with digital access/property tech systems (e.g., smart locks, key management platforms) is a plus
• Experience handling company cards, reimbursements, or basic financial admin tasks (e.g., PEX, expense tracking) is a plus
• Strong written & verbal communication
• Detail-oriented with solid organizational and multitasking skills
• Comfortable working extended hours during peak/critical periods

Compensation & Benefits

• Salary: $18,000 MXN gross per month + performance bonus
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays