Bilingual Travel Experience Agent

Landing; Ciudad de México; Presencial; MXN 168.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Grocery vouchers

Parking

Descripción de la vacante

Landing is hiring for an on-site Customer Support role in Mexico City (Polanco). You will respond to member inquiries via email, phone, and chat, ensuring quick, accurate resolutions and maintaining excellent service levels.

You’ll coordinate move-ins/move-outs, document interactions, and work with hosts and properties to resolve issues. Fluency in English and strong communication are essential, with a fast-paced, collaborative office culture.

Formación

• Fluent English required.
• Experience in customer service.
• Strong communication skills (written and verbal).
• Proficient with Mac, Google Drive and Excel.

Responsabilidades

• Deliver exceptional customer service to Landing members via email, phone, and chat.
• Record all interactions with clear notes.
• Coordinate move-ins and move-outs of Landing homes.
• Own resolution of home issues with follow-up among members, hosts, and properties.
• Create and assign tickets to ensure follow-up and great member experience.
• Find solutions to meet member needs and retain relationships.
• Explain the value of Landing products and services.
• Provide expert property knowledge throughout the member journey.

Conocimientos

English (Fluent)

Customer service

Written & verbal communication

Time management

Tech savvy: Mac

Tech savvy: Google Drive

Tech savvy: Excel

Herramientas

Google Drive

Excel

Mac

Descripción del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Team

Our team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.

About the Role

In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.

What You'll Do

• Deliver exceptional customer service to all Landing members.
• Record all member interactions with clear, concise notes in response to each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
• Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
• Find solutions to meet member needs and retain long-term relationships.
• Communicate and reinforce the value and benefits of Landing's products and services.
• Provide expert property knowledge to guide members throughout their Landing journey.

What You'll Need

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Superb written and verbal communication skills.
• Flexible schedule: availability between 6:00 AM and 10:00 PM, 5 working days with 2 days off per week.
• 1+ year of proven customer service experience.
• Strong organizational skills and ability to use multiple administrative tools simultaneously.
• Self-motivated, hardworking, and customer-focused with a track record of achieving targets.
• Ability to thrive in a fast-paced environment and adapt to change.
• Tech-savvy: familiarity with Mac, Google Drive, and Excel.

Compensation & Benefits

• Salary: $16,500 MXN gross per month + career growth plan
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays