On-Site Service Engineer — Automation & Maintenance

Tetra Pak; Aguascalientes; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Training and development

Global opportunities

Diversity and inclusion

Competitive compensation and benefits

Job summary

Tetra Pak in Aguascalientes, Mexico, seeks a Service Engineer to keep essential food processing lines running reliably. You will work at customer sites, diagnose issues, and empower operators through training while traveling up to 90% of the time.

You will be part of Customer Service Operations, collaborating with internal experts to secure equipment performance and trust. This role offers hands-on problem solving and a chance to represent a sustainability-leading company in the food industry.

Qualifications

• Background in Mechatronics, Automation, Engineering, or related field.
• Up to 5 years of maintenance, service, or installation experience.
• Solid foundation in mechanical, electrical, and automation principles including PLCs.
• Willingness to travel up to 90% of the time.
• English language optional but beneficial; training opportunities may arise.

Responsibilities

• Execute installation, commissioning and validation for Capital Equipment at customer sites.
• Lead engineer for complex capital equipment installations at customer sites.
• Plan and execute preventive maintenance, reinstating equipment to production per service targets.
• Troubleshoot mechanical, electro-mechanical and automation issues, perform root cause analysis.
• Provide production support and breakdown service at customer sites.
• Install automation upgrade kits and reinstate lines into production.
• Conduct operator and maintenance training, remotely or on-site.
• Identify business opportunities and inform SKAM for potential growth.
• Coordinate with Services Account Representative to manage contract profitability and performance.
• Promote safe working culture and comply with safety regulations.
• Ensure product quality and food safety standards are met.
• Maintain daily contact with customer and manage reports with proper handover.

Skills

Mechatronics

Automation

Engineering

PLC

Travel readiness

English proficiency

Driver's license

Education

Engineering or related field

Job description

Tetra Pak in Aguascalientes, Mexico, seeks a Service Engineer to keep essential food processing lines running reliably. You will work at customer sites, diagnose issues, and empower operators through training while traveling up to 90% of the time.

You will be part of Customer Service Operations, collaborating with internal experts to secure equipment performance and trust. This role offers hands-on problem solving and a chance to represent a sustainability-leading company in the food industry.