Field Service Engineer - Capital Equipment, Cuautitlán

Tetra Pak; Cuautitlán; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Development and training

Global workforce exposure

Diversity and inclusion

Flexible working arrangements

Job summary

Tetra Pak invites you to join the Customer Service Operations team as a Service Engineer based in Cuautitlán Izcalli, Mexico. You will travel up to 90% to customer sites to keep essential food processing and packaging lines running reliably.

You will diagnose technical issues, ensure equipment performance, and provide operator training while upholding food safety and quality standards. This role combines hands-on problem solving with field leadership and customer collaboration.

Qualifications

• Background in mechatronics, automation, or engineering or equivalent practical experience.
• Experience in maintenance, service or installation roles is preferred.
• Familiarity with PLCs and automation principles.

Responsibilities

• Execute installation, commissioning and performance validation for capital equipment at customer sites.
• Lead complex capital equipment installations and coordinate preventive maintenance.
• Troubleshoot mechanical, electro-mechanical and automation issues with root cause analysis.
• Provide production support and remote training to operators and customers.
• Drive service opportunities with account managers and SKAM.

Skills

Mechatronics

Automation

Engineering

English proficiency

Customer-focused mindset

Education

Diploma in Mechatronics/Automation/Engineering

Tools

PLCs

Job description

Tetra Pak invites you to join the Customer Service Operations team as a Service Engineer based in Cuautitlán Izcalli, Mexico. You will travel up to 90% to customer sites to keep essential food processing and packaging lines running reliably.

You will diagnose technical issues, ensure equipment performance, and provide operator training while upholding food safety and quality standards. This role combines hands-on problem solving with field leadership and customer collaboration.