On‑Site Customer Support & Order Management Specialist

KEMET Electronics Corporation; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

International environment

People-centered work environment

Training and development opportunities

Comprehensive benefits

Job summary

KEMET de México, part of the YAGEO Group, is seeking a Customer Support Representative to manage orders from quote to delivery and resolve issues at our Monterrey, NL offices. This full-time, on-site role requires strong English, analytical skills, and a customer-first mindset.

Responsibilities include coordinating orders, forecasting, inventory targets, and collaborating with Sales to optimize account performance.

Qualifications

• Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
• Proven experience 5+ years as a Business Analyst or Functional Consultant
• Expertise in Oracle Procurement modules.
• Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
• 2-3 years customer service experience.

Responsibilities

• Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts.
• Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders.
• Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results.
• Manage inventory targets (including safety stock levels).
• Share any interaction and involvement with customers that might require the Inside and/or Outside Sales attention.
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods.
• Maintain level of product knowledge, order management system, and Enterprise Resource Planning tools.

Skills

Advanced English

Organizational skills

Analytical skills

Sense of urgency

Team player

Critical thinking

Problem solving

Education

Bachelor’s degree in business administration

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Information Systems

LAE/LNI/IGE/IIA/IMA related degree

Tools

Oracle Procurement modules

Job description

KEMET de México, part of the YAGEO Group, is seeking a Customer Support Representative to manage orders from quote to delivery and resolve issues at our Monterrey, NL offices. This full-time, on-site role requires strong English, analytical skills, and a customer-first mindset.

Responsibilities include coordinating orders, forecasting, inventory targets, and collaborating with Sales to optimize account performance.