Customer Support Representative

KEMET Electronics Corporation; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

International environment

People-centered work environment

Training and development opportunities

Comprehensive benefits

Job summary

KEMET de México, part of the YAGEO Group, is seeking a Customer Support Representative to manage orders from quote to delivery and resolve issues at our Monterrey, NL offices. This full-time, on-site role requires strong English, analytical skills, and a customer-first mindset.

Responsibilities include coordinating orders, forecasting, inventory targets, and collaborating with Sales to optimize account performance.

Qualifications

• Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
• Proven experience 5+ years as a Business Analyst or Functional Consultant
• Expertise in Oracle Procurement modules.
• Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
• 2-3 years customer service experience.

Responsibilities

• Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts.
• Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders.
• Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results.
• Manage inventory targets (including safety stock levels).
• Share any interaction and involvement with customers that might require the Inside and/or Outside Sales attention.
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods.
• Maintain level of product knowledge, order management system, and Enterprise Resource Planning tools.

Skills

Advanced English

Organizational skills

Analytical skills

Sense of urgency

Team player

Critical thinking

Problem solving

Education

Bachelor’s degree in business administration

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Information Systems

LAE/LNI/IGE/IIA/IMA related degree

Tools

Oracle Procurement modules

Job description

KEMET de México, with over a century of experience, is a global leader in the design and manufacturing of multilayer ceramic capacitors that power tomorrow’s technologies. We are recognized for our unwavering commitment to quality, reliability, and advanced solutions that meet the rigorous demands of a wide range of industries. We offer solutions based on advanced materials science and cutting-edge manufacturing, ensuring maximum performance and sustainability. As part of the YAGEO Group Company, KEMET leverages shared expertise and resources to drive innovation in the electronics industry.

As a Customer Support Representative, you will manage customer orders from quote to delivery, resolve issues, and provide key insights to drive account success. You'll be the friendly and reliable face of YAGEO to our customers, playing a critical role in ensuring satisfaction and operational excellence. We are seeking a detail-oriented, customer-focused professional to support our Customer Support Team and deliver exceptional service to our valued clients. This is a full‑time, on‑site position located at our offices in Monterrey, NL.

Requirements

• Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
• Proven experience 5+ years as a Business Analyst or Functional Consultant
• Expertise in Oracle Procurement modules.
• Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
• 2-3 years customer service experience.

Responsibilities

• Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts .
• Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders .
• Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results .
• Manage inventory targets (including safety stock levels) .
• Share any interaction and involvement with customers that might require the Inside and/or Outside Sales attention .
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods .
• Maintain level of product knowledge, order management system, and Enterprise Resource Planning tools .

Qualifications and Skills

• Advanced English level (Fluent).
• Highly organized with ability to meet deadlines.
• Strong analytical abilities.
• Strong sense of urgency.
• Strong team player .
• Critical thinking .
• Problem solving.

We Offer

• Collaboration in an international environment with strong recognition of people and talent.
• A pleasant and people-centered work environment, with a highly motivated team where you can showcase your skills and dedication.
• Training and continuous learning opportunities.
• A comprehensive benefits package above legal requirements.

About YAGEO Group

We don’t make the final product. We make what makes it possible. From resistors to capacitors, inductors to sensors, our components drive the advancements that move the modern world—electric vehicles, AI data centers, satellites, sonar systems, and many more.

They move faster, last longer, go farther—with a spark of us inside.

Headquartered in Taiwan, YAGEO Group brings together multiple trusted brands, including YAGEO, KEMET, PULSE, and Telemecanique Sensors, among others, into a cohesive force for innovation. Over 40,000 employees. Over 100 locations. 20 R&D centers. Over 2,000 patents. More than 273,000 customers.

• #1 in resistors and tantalum capacitors.
• #3 in MLCCs and inductors.
• We don’t just participate in the future—we make it possible.

Why work at KEMET, a YAGEO Group Company?

• Meaningful work: Every component you help design, test, or improve contributes to real innovations.
• Global exposure: Collaborate across continents, brands, and cutting-edge technologies.
• Accelerated growth: Our size, diversity, and drive mean there are no limits to your potential.
• Integrated purpose: You’re not just part of the process—you’re part of the progress.

YAGEO Group. Built for the future.

Learn more at www.yageogroup.com

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AMS Legal Information

YAGEO does not discriminate based on race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law in employment decisions, including but not limited to hiring, compensation, promotions, rewards, and access to training. Qualified applicants and employees will receive reasonable accommodations for disabilities and religious practices.