On-Site Cisco Field Engineer L1 – Tijuana Deployment

Hexowa Technologies Ltd; Tijuana; On-site; MXN 332,000 - 554,000; Full time

Job summary

Hexowa Technologies Ltd in Tijuana, Mexico is seeking a Field Engineer / L1 Network Engineer for an urgent on-site deployment. You will lead on-site technical support, rack-and-stack, and configuration troubleshooting for Cisco routers, switches, and firewalls, coordinating with remote NOC and client IT teams.

The ideal candidate has strong networking fundamentals and Cisco IOS/IOS-XE experience, with availability for 01 and 02 October 2026.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Network Engineering, or equivalent
• 1+ years of professional experience in field engineering, IT support, or network operations
• Hands-on experience with Cisco networking hardware and IOS/IOS-XE
• Troubleshooting Cisco routing, switching, and LAN connectivity issues
• Solid understanding of TCP/IP, VLANs, subnetting, Ethernet cabling, and serial console connections
• Excellent problem-solving, communication, and customer-facing skills
• Professional availability for on-site deployment in Tijuana, Mexico on 01 and 02 October 2026

Responsibilities

• Execute on-site technical support and hardware deployment across enterprise IT environments
• Configure, maintain, and troubleshoot Cisco networking equipment (routers, switches, firewalls)
• Perform physical layer diagnostics, cabling, port verification, and interface testing
• Collaborate with remote NOC and escalation engineers to resolve incidents
• Coordinate hardware replacements and on-site spare parts with vendors
• Maintain security baselines, change management, and safety standards
• Document on-site interventions, device configurations, and asset inventories
• Provide responsive technical support to end-users and local client representatives
• Complete deployment tasks during the scheduled service window on 01–02 October 2026

Skills

Cisco IOS/IOS-XE

Field engineering

TCP/IP & subnetting

LAN/WAN troubleshooting

On-site deployment

Communication

Education

Bachelor's degree in CS/IT/Telecom/Networking

Tools

Cisco equipment

ServiceNow

Jira Service Management

Job description

Hexowa Technologies Ltd in Tijuana, Mexico is seeking a Field Engineer / L1 Network Engineer for an urgent on-site deployment. You will lead on-site technical support, rack-and-stack, and configuration troubleshooting for Cisco routers, switches, and firewalls, coordinating with remote NOC and client IT teams.

The ideal candidate has strong networking fundamentals and Cisco IOS/IOS-XE experience, with availability for 01 and 02 October 2026.