Network Engineer

Excis Compliance; Irapuato; On-site; MXN 111,000 - 221,000; Full time

Job summary

Excis Compliance is seeking an on-site L1 Network/Smart Hands Engineer for contract, per-dispatch work across Mexico. You will perform basic hardware checks, cabling, rack/stack, and power cycling under remote guidance. The role is Monday–Friday 08:00–18:00 with occasional after-hours dispatches.

Applicants must supply an L1 toolkit, own transport, and pass safety/background checks. Travel to sites outside major cities is expected as needed.

Qualifications

• Minimum 3 years in L1 field service or similar.
• Own transport and dispatch-ready toolkit.
• Willingness to travel to multiple sites.
• Must pass safety and background checks.
• On-site role, Monday–Friday 08:00–18:00.

Responsibilities

• Attend reactive or planned visits for basic hardware checks.
• Perform cabling, rack/stack and power cycling.
• Follow remote direction from a technical support team.
• Join remote sessions as needed during dispatches.
• Provide Smart Hands support across Mexico.

Skills

L1 field service

Data centre experience

Network troubleshooting

Remote coordination

Time management

Tools

L1 toolkit

Job description

WE ARE HIRING: On-Site L1 Network / Smart Hands Engineer (Contract, Per-Dispatch)

About Excis

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional IT services worldwide. With operations in over 190 countries, a network of 6,000+ engineers, and partnerships with more than 200 enterprise clients, we provide a dynamic environment where employees can grow and make an impact.

Location: Mexico (Multiple Sites) – Primary hubs: Irapuato, Guanajuato (5 sites), with additional coverage needed in Cananea (Sonora) and Zacatecas.

Engagement: Freelance / subcontract, paid per attendance

Description

This is a per-dispatch, on-site L1 field engineering role providing Smart Hands support for a global enterprise client across Mexico. The engineer will attend reactive or planned visits to perform basic hardware checks, cabling, rack/stack, and power cycling under the remote direction of a technical support team. Work is on-site during the standard Monday–Friday 08:00–18:00 window (with occasional best-efforts out-of-hours work). Candidates must supply a standard L1 toolkit, have their own transport, and comply with client safety, security, and background verification requirements.

Education

Background verification (identity, address, education, employment history, right to work, references, non-conviction undertaking) is required. Site-specific certifications (e.g., work at height) may be required.

Behavioural Skills

• Ability to follow remote instructions precisely and communicate clearly.
• Reliable, punctual, and able to work independently.
• Own transport, mobile phone, and e-mail access for dispatch.
• Willingness to travel to sites outside major city centres.
• Commitment to following client site safety, security, and escort policies.

Technical Skills

• Proven experience (3+ years) in L1 field service, data centre, or network smart hands work.
• Working knowledge of network hardware (switches, routers, firewalls), cabling, patching, and rack/stack.
• Perform basic troubleshooting, physical checks, cable/port checks, and re-patching.
• Execute like-for-like hardware replacements, rack and stack, and power cycling.
• Join remote sessions and follow technical direction from the support team.
• Must supply a standard L1 field-service toolkit (hand tools, cable tester, patch leads, laptop with console cable, PPE).

Shift Schedule

Dispatch (Monday to Friday, 08:00–18:00 local). Out-of-hours work is occasional and best-efforts.