Field Engineer / L1 Network Engineer | Hexowa Technologies Ltd | Tijuana, Mexico

Hexowa Technologies Ltd; Tijuana; Presencial; MXN 332.000 - 554.000; Jornada completa

Descripción de la vacante

Hexowa Technologies Ltd in Tijuana, Mexico is seeking a Field Engineer / L1 Network Engineer for an urgent on-site deployment. You will lead on-site technical support, rack-and-stack, and configuration troubleshooting for Cisco routers, switches, and firewalls, coordinating with remote NOC and client IT teams.

The ideal candidate has strong networking fundamentals and Cisco IOS/IOS-XE experience, with availability for 01 and 02 October 2026.

Formación

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Network Engineering, or equivalent
• 1+ years of professional experience in field engineering, IT support, or network operations
• Hands-on experience with Cisco networking hardware and IOS/IOS-XE
• Troubleshooting Cisco routing, switching, and LAN connectivity issues
• Solid understanding of TCP/IP, VLANs, subnetting, Ethernet cabling, and serial console connections
• Excellent problem-solving, communication, and customer-facing skills
• Professional availability for on-site deployment in Tijuana, Mexico on 01 and 02 October 2026

Responsabilidades

• Execute on-site technical support and hardware deployment across enterprise IT environments
• Configure, maintain, and troubleshoot Cisco networking equipment (routers, switches, firewalls)
• Perform physical layer diagnostics, cabling, port verification, and interface testing
• Collaborate with remote NOC and escalation engineers to resolve incidents
• Coordinate hardware replacements and on-site spare parts with vendors
• Maintain security baselines, change management, and safety standards
• Document on-site interventions, device configurations, and asset inventories
• Provide responsive technical support to end-users and local client representatives
• Complete deployment tasks during the scheduled service window on 01–02 October 2026

Conocimientos

Cisco IOS/IOS-XE

Field engineering

TCP/IP & subnetting

LAN/WAN troubleshooting

On-site deployment

Communication

Educación

Bachelor's degree in CS/IT/Telecom/Networking

Herramientas

Cisco equipment

ServiceNow

Jira Service Management

Descripción del empleo

Position Summary

Hexowa Technologies Ltd is seeking a motivated, technically skilled, and hands-on Field Engineer / L1 Network Engineer for an urgent on-site deployment in Tijuana, Mexico. In this critical IT support and field engineering role, you will spearhead on-site technical support, hardware installation, and network troubleshooting across enterprise Cisco environments. You will work closely with remote network operations centers (NOC), client IT teams, and field service coordinators to ensure rapid fault resolution, seamless device configuration, and uncompromising network reliability. Ideal candidates bring a strong foundational background in networking, practical experience with Cisco hardware devices, and strict availability for deployment on 01 and 02 October 2026.

Detailed Job Description

As a Field Engineer / L1 Network Engineer at Hexowa Technologies Ltd in Tijuana, Mexico, you will take full ownership of executing on-site technical support and network infrastructure maintenance tasks. Your day-to-day responsibilities encompass rack-and-stack operations, physical cabling, console connections, and configuration troubleshooting for Cisco routers, switches, and firewalls. You will diagnose connectivity failures, test link integrity, replace faulty hardware modules, and coordinate real-time escalations with remote engineering teams. Working in a fast-paced field environment, you will maintain accurate service logs, adhere strictly to client security and safety protocols, and ensure rapid incident turnaround times in alignment with enterprise service level agreements.

Key Responsibilities

• Execute on-site technical support, hardware deployment, and troubleshooting across enterprise IT environments.
• Configure, maintain, and troubleshoot Cisco networking equipment, including routers, switches, and access points.
• Perform physical layer diagnostics, cable management, port verification, and interface status testing.
• Collaborate with remote Network Operations Centers (NOC) and escalation engineers to resolve incident tickets promptly.
• Coordinate hardware replacements, RMA processing, and on-site spare parts management with vendors.
• Ensure strict adherence to enterprise IT security baselines, change management procedures, and safety standards.
• Maintain comprehensive documentation of on-site interventions, device configurations, and asset inventories.
• Provide responsive, customer-facing technical support to end-users and local client representatives.
• Complete assigned deployment and support tasks during the scheduled service window on 01 and 02 October 2026.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Network Engineering, or equivalent technical experience.
• 1+ years of professional experience in field engineering, IT support, or network operations.
• Strong, practical hands-on experience working with Cisco networking hardware and operating systems (IOS/IOS-XE).
• Proven troubleshooting capability in diagnosing Cisco routing, switching, and local area network connectivity issues.
• Solid understanding of TCP/IP, VLANs, subnetting, Ethernet cabling, and serial console connections.
• Exceptional problem-solving, communication, and customer-facing interpersonal skills.
• Professional availability for on-site deployment in Tijuana, Mexico, specifically on 01 and 02 October 2026.

Nice-to-Have Skills

• Professional certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
• Prior working experience in field deployment projects for multinational IT service providers or telecommunications carriers.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management) and remote management tools.
• Basic knowledge of wireless LAN deployment, access point provisioning, and site surveys.
• Fluency in both Spanish and English for effective local and international stakeholder coordination.

Application Information

• Recruiter: Hexowa Technologies Ltd Recruitment Team
• Contact Name: Unspecified
• Email: [e-mail]
• Phone: [phone]
• Application URL: https://hexowa.com
• Salary/Rate: Competitive daily/hourly field rate (Candidates invited to DM CV + rate)
• Deadline: Urgent (Deployment dates: 01 & 02 October 2026)
• Notice Period: Immediate availability required for October 2026 dates
• Contract Duration: Short-Term Contract / Field Deployment (01-02 October 2026)

Recruitment Pro Tip

When applying for short-term field engineering roles with exact deployment dates, ensure your resume immediately highlights your physical availability for those dates and details your hands-on Cisco troubleshooting experience.