Ocean Import Customer Success Specialist

Expeditors; Ciudad de México; On-site; MXN 360,000 - 480,000; Full time

Job summary

Expeditors is seeking an Ocean Import professional to ensure timely freight movement and accurate data handling, delivering exceptional customer service within the Ocean Import Department. You will execute core competencies across customer service, data integrity, and compliance, while coordinating with service providers and internal teams to meet KPI targets and regulatory requirements.

The role emphasizes collaboration, proactive problem solving, and adherence to Expeditors' culture and

Qualifications

• Knowledge of ocean documentation processes preferred
• Hazardous Materials certification preferred
• Understanding of Expeditors systems and procedures
• Country-specific industry qualification (2 years)

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace Ocean Import Files.
• Interact with customers to arrange international shipments and meet service standards.
• Meet KPI standards and comply with internal and external regulations.
• Assist in maintaining accurate data and billing where required.

Skills

Effective interpersonal skills

Pro-active organizational skills

Education

2 years of industry specific qualification

Job description

Expeditors is seeking an Ocean Import professional to ensure timely freight movement and accurate data handling, delivering exceptional customer service within the Ocean Import Department. You will execute core competencies across customer service, data integrity, and compliance, while coordinating with service providers and internal teams to meet KPI targets and regulatory requirements.

The role emphasizes collaboration, proactive problem solving, and adherence to Expeditors' culture and