Network Operations Specialist

WSP USA; Colombia; Remote; MXN 325,000 - 488,000; Full time

Job summary

WSP is seeking a Network Operations Specialist to ensure the efficient operation of internal network services within the AMER Hub. You will manage day-to-day activities, monitor performance, and coordinate multi-vendor network infrastructures across WAN, LAN, and security layers.

The ideal candidate holds a bachelor's in IT/CS/engineering, 4–6 years in network operations, and experience with ITIL-aligned processes.

Qualifications

• Experience in large, multi-vendor networks including WAN and LAN.
• ITIL-aligned service management experience.
• Ability to troubleshoot complex network issues across vendors.
• Experience with security and remote access solutions.
• Compliance with information security requirements.

Responsibilities

• Manage day-to-day network operations to meet SLAs.
• Perform routine maintenance and updates.
• Coordinate upgrades and performance tuning.
• Identify and resolve faults in services and infrastructure.
• Support IMACD activities and change approvals.
• Participate in business continuity tests.

Skills

Fluent Spanish and English

Minimal supervision

Documentation

Project management

Education

Bachelor’s degree in IT/CS/Engineering

ITIL experience

Tools

Aruba SD-WAN

Microsoft Azure

Zscaler Internet Access

Microsoft Teams

Cisco AnyConnect

Cisco routing/switching

Palo Alto firewalls

F5 Load Balancers

Cisco Identify Services Engine

Job description

WSP

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.

POSITION SUMMARY

To ensure the efficient operation of WSPs internal network services in the AMER Hub, we are seeking a talented and experienced Network Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub.

MAIN RESPONSIBILITIES

Related to network services and infrastructure:

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.

• Performing routine and health maintenance.

• Managing upgrades & performance related activities.

• Identifying and correcting faults with services and infrastructure.

• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).

• Execution of business continuity tests.

• Oversight and support of all related service supplier and/or manufacturer activities.

• Proactive identification and resolution of issues before they affect service performance.

• Identifying any improvements that can improve service levels.

• Engaging in the problem management process.

• Technical peer review and approvals for all related changes.

• Support audit and compliance activities.

• Management and maintenance of related platforms.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

ACADEMIC AND EXPERIENCE REQUIREMENTS

The ideal candidate would meet all, or most of the below criteria:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

• At least 4-6 years relevant and practical experience in a network operations role.

• Vendor certifications not a requirement, proven practical experience preferred.

• Experience working in large/global enterprise IT with multiple distributed branch/campus sites.

• Experience of working within ITIL aligned Service Management organisation.

• Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.

• Experience in managing networks that encompass the following technologies is advantageous:

o Software-Defined-WAN (preferably Aruba/Silver Peak)

o Cloud Networking (preferably Microsoft Azure)

o Cloud-based Internet Security (preferably Zscaler Internet Access)

o Unified Communications (preferably Microsoft Teams)

o Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)

o Multi-vendor LAN switching (preferably Cisco)

o Multi-vendor wireless LAN (preferably Cisco and Aruba)

o Next Generation Perimeter firewall technologies (preferably Palo Alto)

o Application Delivery Controllers & Load Balancing (preferably F5 Networks)

o Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)

• Experience in Network Automation and DevOps practices is highly desirable.

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS

• Excellent written and spoken Spanish and English is required.

• Competency in French considered a plus.

• Ability to work with minimal direction and little supervision.

• Strong organizational and project management skills, with excellent documentation abilities.

• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.

• Demonstrated experience in understanding and demonstrating compliance with information security requirements.

• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

#Colombia

#LI-MP1

Title: Network Operations Specialist

Location: Colombia

Requisition ID: 26001419