Network Engineer

Genpact; Región Centro; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Networks Engineer – Wi-Fi Technology to resolve wireless access issues across a major client estate. The role focuses on access point health, coverage quality, and OT network interactions within manufacturing environments. One position is established in Mexico.

The candidate will manage cloud-based wireless platforms (Juniper Mist, Cisco Meraki), perform site surveys, and support a complex refresh from Cisco to Juniper, concluding by 2026.

Formación

• 4–7 years in enterprise wireless network engineering and operations.
• Hands-on with cloud-managed wireless platforms (Juniper Mist, Cisco Meraki).
• Experience with legacy Cisco Aironet APs and WLAN controllers.

Responsabilidades

• Handle wireless access issues across THE CLIENT estate, including OT networks.
• Monitor access point health, perform restarts and service restoration.
• Support the Cisco-to-Juniper refresh program and maintain deployments.
• Perform wireless site surveys and heat mapping to identify dark spots and remediation actions.
• Collaborate with Client Services for end-user devices and OT environment when needed.

Conocimientos

Wireless networking

Cloud-managed wireless

Wireless troubleshooting

Site surveys

RF fundamentals

English & Spanish

Educación

Bachelor's degree in CS/Telecom/Electronics

CWNA or CCNA Wireless desirable

Herramientas

Juniper Mist

Cisco Meraki

Cisco Aironet

Descripción del empleo

About the Company:

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role:

Genpact is urgently looking for a strong Consultant for one of our precious clients in Brazil. If you are interested kindly share profile at

Role Overview

The Networks Engineer – Wi-Fi Technology is a dedicated wireless specialist responsible for resolving wireless access issues across THE CLIENT's estate, including the operational technology (OT) network environments within manufacturing plants and warehouses. The role is focused on access point health, service restoration and wireless coverage quality.

One position is being established in Mexico.

Key Responsibilities:

• Dedicated responsibility for handling wireless access issues across the THE CLIENT estate.
• Handling network latching issues for wireless access points.
• Handling issues emerging in OT network devices relating to access, signal strength, dark spots and dropped connections.
• Access point health monitoring, restart and service restoration.
• Supporting the ongoing project to swap Cisco access points for Juniper access points, expected to complete by end of 2026.
• Juniper MIST is the go-forward wireless standard. The estate is currently mixed, with Cisco Meraki and Cisco Aironet access points still in place pending the refresh.
• The Cisco-to-Juniper access point swap programme is expected to conclude by end of 2026. THE CLIENT plans to retain the existing project participants until the projects are concluded, so no additional project support is required from this role beyond business-as-usual operations.
• The Network team is supported by the Client Services team, which handles last-mile networking, servers, the OT environment and end-user device issues. Client Services staff understand PLCs and manufacturing equipment, cover Ethernet, basic networking and basic wireless, and manage iPads and handheld devices. This role therefore focuses on wireless engineering depth rather than first-line device support.

Required Skills & Experience

• 4-7 years of experience in enterprise wireless network engineering and operations.
• Hands-on experience with cloud-managed wireless platforms — Juniper MIST and Cisco Meraki strongly preferred.
• Experience supporting legacy Cisco Aironet access points and controller-based WLAN architectures.
• Strong practical troubleshooting capability for wireless client association and authentication (latching) issues, roaming, co-channel interference and coverage gaps.
• Experience conducting wireless site surveys and heat mapping to identify and remediate dark spots.
• Working knowledge of 802.11 standards, RF fundamentals, 802.1X and WPA2/WPA3 enterprise authentication.
• Experience supporting wireless in industrial, warehouse or manufacturing settings, including awareness of OT network sensitivities.
• Familiarity with barcode scanners and handheld devices as wireless clients (for example Zebra scan guns).
• Professional working proficiency in English and Spanish.

Preferred Qualifications

• Prior involvement in a large-scale access point refresh or vendor migration programme.
• Understanding of IT/OT network segmentation and the firewall boundary between IT and OT.
• Exposure to AI-driven wireless assurance tooling such as Juniper Mist AI / Marvis.
• Willingness to travel to plant and warehouse sites as required.

Education & Certifications

• Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering or a related discipline.
• CWNA (Certified Wireless Network Administrator) or Cisco CCNA Wireless / equivalent (desirable).

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on Twitter, Facebook, LinkedIn, and YouTube.