[Mx] Operations Coordinator - Subscriber Success

Benchmark Gensuite; Región Costa Norte; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hilton in Puerto Vallarta, Jalisco, Mexico is seeking a Training Coordinator to support daily training operations, oversee safety standards, update information boards, and ensure compliance with corporate HR policies and local regulations.

The role leads Training and Safety & Hygiene Committees, coordinates with STPS mandates, fosters team engagement through recognition programs and events, and collaborates in administering all training programs, especially in the absence of the Training Manager.

Formación

• Experience coordinating training programs and operations.
• Familiar with safety/hygiene guidelines and STPS requirements.
• Strong communication and teamwork abilities.

Responsabilidades

• Support daily Training operations: oversee safety standards, update boards, track partnerships, ensure HR/regulatory compliance.
• Lead the Training and Safety & Hygiene Committees: organize and supervise required committees.
• Ensure compliance with federal/state commitments (STPS) and records.
• Foster team member engagement through recognition programs and events.
• Collaborate in administration of training programs, especially when the Training Manager is unavailable.

Conocimientos

Training operations

Safety compliance

Committee leadership

Employee engagement

Regulatory compliance

Descripción del empleo

Job Identification:
Job Category: Human Resources
Job Schedule: Full time
Equal Opportunity Employer EOE, including disability/vets
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Training Coordinator , you're not just assisting with the training of team members - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:

• Support daily Training operations: Perform key functions such as overseeing safety standards, updating information boards, tracking university partnerships and internship programs, and ensuring compliance with corporate HR policies as well as federal and local regulations
• Lead the Training and Safety & Hygiene Committees: Organize, direct and supervise the committees required by the STPS
• Ensure compliance with federal and state commitments: Joint Commissions (Comisiones Mixtas) with the STPS
• Foster team member engagement: Support employee relations initiatives such as recognition programs, special events, and engagement activities to create a positive workplace culture
• Collaborate in the administration and supervision of all training programs: especially in the absence of the Training Manager.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

Additional Information

Job Number
Job Category Sales & Marketing
Location Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta Jalisco 48335, Mexico
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common