Executive Assistant

Gainsight; Mexicali; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Marriott International’s Courtyard in Mexicali is seeking a guest service professional to manage reservations, assist guests, and uphold brand standards. The role involves answering calls, processing requests, and coordinating with departments to ensure a seamless guest experience.

Applicants should have a high school diploma and at least 2 years of related experience. This is an on-site, non-management position located at Calzada Cetys 2650 in Mexicali.

Formación

• Education: High school diploma or equivalent.
• Related work experience: at least 2 years in a similar role.
• Supervisory experience: none.

Responsabilidades

• Resolve guest calls, requests, or problems to maximize guest satisfaction.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking reservations.
• Assist management in training and motivating employees; serve as a role model.
• Follow company policies; protect assets and maintain confidentiality of information.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Additional Information

Job Number

Job Category

Sales & Marketing

Location

Calzada Cetys 2650, Mexicali, Baja California, Mexico, 21259
VIEW ON MAP ( Full Time

Located Remotely?

N

Position Type

Non-Management

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.