Music Client Management Lead – Growth & Ops

Conectiv Supply Chain Solutions, Inc.; Región Centro; On-site; MXN 1,630,000 - 2,354,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with employer match

Paid vacation and holidays

Job summary

Conectiv Supply Chain Solutions, Inc. is seeking a detail‑oriented Manager of Client Management to strengthen and expand relationships with a major music client.

You will serve as the primary liaison between the client and internal teams—production, scheduling, logistics, pricing, and QA—driving account growth and exceptional service throughout manufacturing and distribution. The role requires strong leadership, strategic planning, and the ability to manage multiple accounts and deadlines in a

Qualifications

• Bachelor’s degree in business or related field preferred or equivalent experience.
• 4+ years in customer service or account management is required, preferably in music or physical media.
• At least 2 years of supervisory experience and strong MS Office 365/CRM proficiency.

Responsibilities

• Serve as escalation point for key accounts and resolve complex client issues.
• Monitor production timelines and provide daily order status updates to the client.
• Set account management strategies, goals, and monitor KPI performance.

Skills

Customer service

Account management

Team leadership

CRM experience

Project coordination

Education

Bachelor's degree or equivalent

Tools

MS Office 365

CRM

Job description

Conectiv Supply Chain Solutions, Inc. is seeking a detail‑oriented Manager of Client Management to strengthen and expand relationships with a major music client.

You will serve as the primary liaison between the client and internal teams—production, scheduling, logistics, pricing, and QA—driving account growth and exceptional service throughout manufacturing and distribution. The role requires strong leadership, strategic planning, and the ability to manage multiple accounts and deadlines in a