French Customer Service Representative

TELUS Digital; Ciudad de México; Presencial; MXN 300.000 - 420.000; Tempo integral

Benefícios oferecidos por esta vaga

On-site clinic

On-site gym

Full Christmas Bonus

Alliances with great companies

Personal Days

Competitive salaries

Resumo da vaga

TELUS Digital is seeking a Trilingual Corporate Customer Service Associate to support clients in English or French, providing accurate information about services and products with a proactive, team-based approach.

No prior experience is required; we value excellent interpersonal and communication skills and schedule flexibility. You will join a diverse team focused on delivering outstanding customer experiences.

Qualificações

• Advanced English and French written and spoken.
• Excellent interpersonal and communication skills.
• Ability to work in a team and adapt to changing needs.

Responsabilidades

• Provide corporate assistance to clients in English or French.
• Resolve doubts and give accurate information about services and products.
• Collaborate with coworkers to exceed customer expectations on every contact.

Conhecimentos

English proficiency

French proficiency

Interpersonal skills

Communication skills

Schedule flexibility

Descrição da vaga

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

Our Trilingual Corporate Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in Englishor French, solving doubts and providing accurate information about services and products. They like to team up with coworkers, guaranteeing that we exceed our customer's expectations on every contact.

We offer

• Competitive salaries and bonuses
• Personalized training oriented to developing your customer service skills
• Learning tools that you can have accessible at any time (and just a click away!)
• Career opportunities
• Amazing benefits: On-site clinic, On-site Gym, Full Christmas Bonus, Alliances with great companies, Personal Days, and so much more!!

We are looking for

• Customer Service oriented person
• Excellent interpersonal and communication skills
• Schedule Flexibility
• Advanced English level, written and spoken
• Advanced French level, written and spoken
• No experience needed.

We are looking for talented and passionate people like You! Join our team!

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.