Medical Doctor (MD) - Client Medical Educator

NeoWork; México; Remote; MXN 1,676,000 - 2,793,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

100% home-based position

Mental health days

Job summary

NeoWork seeks a Medical Doctor (MD) to educate clients of a U.S. personal injury law firm on injuries, treatment options, and the importance of MRIs and follow-up care. You will explain medical concepts clearly and support clients in understanding how their care relates to their case.

You will collaborate with attorneys, paralegals, and an in-house nurse, maintaining empathy, credibility, and strong communication. This is a 100% remote role based in Mexico with U.S. hours.

Qualifications

• Excellent spoken and written English for client-facing conversations.
• Ability to explain medical concepts in simple, clear language.
• Strong rapport-building, empathy and listening skills.
• Interest in a legal/personal injury environment.
• Available to work full-time during U.S. business hours.
• Based in Mexico with a reliable home office and stable internet.

Responsibilities

• Speak with personal injury clients by phone or video about injuries and medical treatment options.
• Explain why MRIs and follow-up care matter for recovery and case.
• Help clients understand how injuries, treatment, and recovery relate to their case.
• Reinforce attorney and paralegal guidance in a medically credible, easy-to-understand way.
• Suggest alternative treatment paths when clients are hesitant about a doctor's recommendation.
• Work closely with attorneys, paralegals, and the firm's in-house nurse on complex cases.
• Document client conversations and outcomes accurately in the case management system.

Skills

English communication

Empathy & listening

Client education

Explain medical concepts

Education

MD or equivalent (accredited medical school)

Job description

NeoWork is hiring a Medical Doctor (MD) to join a U.S. personal injury law firm as a Client Medical Educator. You will speak directly with the firm's clients about their injuries and treatment, helping them understand why MRIs and follow-up care matter for their recovery and their case.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Speak with personal injury clients by phone or video about their injuries and medical treatment options
• Explain clearly why MRIs, diagnostic imaging, and follow-up care matter
• Help clients understand how injuries, treatment, and recovery relate to their case
• Reinforce attorney and paralegal guidance in a medically credible, easy-to-understand way
• Suggest alternative treatment paths when clients are hesitant about a doctor's recommendation
• Work closely with attorneys, paralegals, and the firm's in-house nurse on complex cases
• Document client conversations and outcomes accurately in the firm's case management system
• Medical degree (MD or equivalent) from an accredited medical school
• Excellent spoken and written English, with confidence in client-facing conversations
• Ability to explain medical concepts in simple, clear, and reassuring language
• Comfortable educating and guiding clients in a persuasive but professional way
• Strong rapport-building, empathy, and listening skills
• Interest in working in a legal or personal injury environment, not only clinical care
• Availability to work full-time during U.S. business hours
• Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in emergency medicine, orthopedics, physical medicine, or radiology
• Familiarity with personal injury, workers' compensation, or medico-legal cases
• Degree from a medical school recognized for U.S. licensing (ECFMG / USMLE)
• Experience in telemedicine or patient education roles
• Fluency in Spanish

Benefits and Working Conditions

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.