Manufacturing Oracle EBS Analyst — Process Enablement Lead

Vertiv Co; Mexicali; On-site; MXN 360,000 - 720,000; Full time

Job summary

Vertiv Mexico is seeking an Oracle Sr. Analyst / Sr. Analyst, Process Improvement - Manufacturing, to provide expert support for manufacturing business processes and issue triage across BOM, WIP, QLT, MRP and INV modules.

You will act as a dedicated super user, document requirements, support deployments of global templates, and guide users through complex ERP scenarios in a manufacturing environment.

Qualifications

• Bachelor's degree preferred in Computer Science.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Manufacturing environment experience required.
• Experience handling module-specific user queries and functional triage.
• Exposure to Oracle EBS modules workflows and business processes in field/services environments.
• Strong English communication; other languages a plus.
• Ability to provide clear process guidance and document requirements for ERP teams.
• Analytical thinking and problem-solving skills.
• Root-cause categorization and recurring issue pattern identification.
• Deep functional knowledge of Oracle EBS BOM, WIP, QLT, MRP, INV; process mapping and exception handling.

Responsibilities

• Supports Oracle EBS manufacturing modules including BOM, WIP, QLT, MRP, and INV.
• Owns resolution of module-specific issues from triage through escalation.
• Documents business requirements and assesses process impacts.
• Provides updates on solution design and fixes.
• Interfaces with business functions and enablement/training teams.
• Escalates unresolved issues to ERP Second Level Support.
• Performs structured functional triage before ticket creation.
• Handles module-specific user queries and triage.
• Advises on recurring issues and knowledge gaps.
• Reduces avoidable tickets with guidance and clarification.
• Works with Oracle EBS, ServiceNow, SharePoint, and process mapping.

Skills

Bachelor’s degree in Computer Science

Oracle EBS functional support

Manufacturing environments

Module-specific user queries

Oracle EBS manufacturing modules

English communication

Root-cause analysis

Process mapping / transaction flows

Formalization of business requirements

Education

Bachelor’s degree in Computer Science

Tools

Oracle EBS

Job description

Vertiv Mexico is seeking an Oracle Sr. Analyst / Sr. Analyst, Process Improvement - Manufacturing, to provide expert support for manufacturing business processes and issue triage across BOM, WIP, QLT, MRP and INV modules.

You will act as a dedicated super user, document requirements, support deployments of global templates, and guide users through complex ERP scenarios in a manufacturing environment.