Manufacturing IT Analyst: ERP & Data Insights Lead

Demant Operations, S.A. de C.V.

Tijuana

On-site

MXN 420,000 - 660,000

Full time

14 days+

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Job summary

Demant Operations, S.A. de C.V. is seeking an ERP and application support specialist in Tijuana.

You will bridge business users and IT, ensuring application reliability and contributing to data-driven insights. You will lead support for ERP platforms, system upgrades, testing, and cross-functional IT initiatives. Qualifications include 3+ years in ERP support in manufacturing, strong data analysis, and bilingual communication.

Qualifications

Degree in Systems Engineering or Computer Science is required.
3+ years in application or ERP support within manufacturing.
Experience with ERP, WMS, and business applications (QAD).
Solid understanding of business processes and data analysis.
Familiarity with printing systems, RFID, CCTV, and access control infrastructure.
Bilingual proficiency across English and Spanish.

Responsibilities

Register activities in Remedy or other service desk platforms with time logging.
Provide Level 3 and functional support for business systems such as QAD, Astro, FNCP, ADAPT, WATS.
Troubleshoot and resolve application-related tickets and escalate when needed.
Lead analysis of business needs and translate into technical or functional requirements.
Collaborate with stakeholders to understand strategic goals and operational drivers.
Support system upgrades, installations, testing, and change management activities.
Create and maintain functional documentation and knowledge bases.
Assist in project planning and execution, including training.
Support RFID devices, printing systems, CCTV, and access control infrastructure.