Manager, Operational Risk and Internal Controls

The Western Union Company; Ciudad de México; Hybrid; MXN 900,000 - 1,800,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Life insurance

Grocery voucher

Personal days off

Savings fund

Major medical, vision, dental

Online medical insurance 24/7

Marriage/academic degree days

Job summary

The Western Union Company is seeking a senior professional to oversee the Operational Risk Management Framework and Internal Control environment for the IFPE entity. You will partner with business, operations, technology, compliance, information security, and audit teams to proactively identify, assess, and mitigate risks across the organization.

The role emphasizes strengthening risk governance, resilience, third‑party risk management, and control effectiveness, while supporting regulatory

Qualifications

• Bachelor’s degree in engineering, Business Administration, Finance, Economics, Information Systems, Industrial Engineering, or a related field.
• Minimum 5 years of experience in Operational Risk, Internal Controls, Internal Audit, Compliance, Risk Management, or Governance in regulated financial sectors.
• Strong knowledge of Operational Risk Management, Internal Controls, Corporate Governance, Business Continuity, Third-Party Risk Management, and financial services regulations.

Responsibilities

• Manage and enhance the Operational Risk Management and Internal Control frameworks (risk assessments, risk registers, KRIs, and control monitoring).
• Identify and monitor operational risks from processes, products, technology, digital channels, and outsourcing.
• Evaluate effectiveness of controls to ensure regulatory compliance and governance standards.
• Partner with business, compliance, technology, information security, and audit teams to mitigate exposures.
• Support regulatory examinations and audits with timely remediation of findings.

Skills

Operational risk management

Stakeholder management

Regulatory knowledge

English proficiency

Auditor liaison

Problem solving

Education

Bachelor's degree in engineering/finance/economics/IS

Job description

This role is responsible for overseeing the Operational Risk Management Framework and Internal Control environment for the IFPE entity, ensuring compliance with regulatory requirements, governance standards, and industry best practices. This role serves as a key partner to business, operations, technology, compliance, information security, and audit teams to proactively identify, assess, and mitigate operational risks across the organization. The position plays a critical role in strengthening risk governance, operational resilience, third‑party risk management, and control effectiveness while supporting regulatory examinations, audits, strategic initiatives, and new business developments. The successful candidate will combine strong regulatory and risk management expertise with the ability to influence stakeholders, challenge constructively, and drive practical solutions in a highly regulated financial services environment.

Role Responsibilities

• Manage and enhance the Operational Risk Management and Internal Control frameworks, including risk assessments, risk registers, RCSAs, KRIs, and control monitoring activities.
• Identify, assess, and monitor operational risks arising from business processes, products, technology initiatives, digital channels, and outsourced services.
• Evaluate the effectiveness of preventive, detective, and corrective controls, ensuring compliance with regulatory requirements and internal governance standards.
• Partner with business, operations, compliance, technology, information security, and audit teams to address risk exposures and strengthen the control environment.
• Support regulatory examinations, internal and external audits, and ensure timely remediation of findings and control deficiencies.
• Assess risks associated with critical vendors, cloud providers, outsourcing arrangements, and other third‑party relationships.
• Lead operational risk reviews for new products, strategic initiatives, technology implementations, and organizational changes.
• Support business continuity, disaster recovery, and operational resilience programs, including testing and remediation activities.
• Prepare executive reporting for Senior Management and governance committees, providing insights on the organization’s risk profile, key incidents, trends, and mitigation plans.

Role Requirements

• Bachelor’s degree in engineering, Business Administration, Finance, Economics, Information Systems, Industrial Engineering, or a related field.
• Minimum 5 years of experience in Operational Risk, Internal Controls, Internal Audit, Compliance, Risk Management, or Governance within banking, fintech, payments, brokerage firms, or other regulated financial institutions.
• Strong knowledge of Operational Risk Management, Internal Controls, Corporate Governance, Business Continuity, Third‑Party Risk Management, and financial services regulations.
• Experience working with auditors, regulators, business stakeholders, and technology teams in highly regulated environments.
• Advanced English proficiency with excellent communication, negotiation, stakeholder management, and problem‑solving skills.
• Professional certifications such as CRISC, CISA, CIA, ISO 31000, ISO 27001, COBIT, or related credentials are a plus.

Workplace Option

Western’UNIONvaluesinpersoncollaboration,problemsolving,andideationwheneverpossible.Webelievethisfosterscommonwaysofworkingandsupportshowweexecuteinitiativesforourcustomers.Theexpectationistoworkfromtheofficeaminimumofthreedaysaweek.

Benefits and Other Details

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best‑in‑class development platforms
• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebratestheunique backgrounds and perspectives of our global teams whilereflectingthecommunities weserve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex(including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteranstatus. The company will provide accommodation to applicants, including those with disabilities, duringthe recruitment process, following applicable laws.

#LI‑Hybrid Estimated Job Posting End Date: 11-03-2026 This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.