Manager On Duty

Hilton; Estado de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, delivering memorable experiences that brighten every guest stay. You’ll manage daily operations at the property, from front desk to room inventory, safety and service standards.

This role emphasizes guest delight, cross-department collaboration, coaching of team members, and ongoing improvements based on guest feedback and performance metrics.

Formación

• Passion for spreading hospitality and guest-focused service.
• Integrity and doing the right thing.
• Strong leadership and teamwork abilities.
• Ownership mindset and accountability.
• Ability to adapt quickly in a fast-paced environment.

Responsabilidades

• Manage daily hotel operations: over the front desk, staffing, room inventory, guest service, and policy compliance.
• Delight guests with a friendly, proactive attitude and resolve issues promptly.
• Assist across departments, including bell service or front desk coverage during breaks or busy periods.
• Monitor the property for safety, security, and service quality, addressing issues timely.
• Provide regular updates and training to ensure the team is informed of hotel offerings and local attractions.
• Track guest satisfaction metrics and identify trends to drive improvements.
• Inspire and develop the team with coaching and a positive, productive environment.

Conocimientos

Guest service mindset

Leadership

Teamwork

Integrity

Communication

Descripción del empleo

Job Identification: 223589

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.