Manager - Health & Benefits

WTW group; Chihuahua; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

WTW group in Mexico is seeking a senior client partner responsible for the overall relationship with strategic international clients, focusing on Insured Benefits programs and global governance.

You will advise on design, evaluation, and optimization of programs, collaborate with insurers and client HR and Finance leaders, and lead negotiations, with a consultative, data-driven approach.

Qualifications

• Professional proficiency in English, spoken, written, and read.
• Minimum of 5 years of experience managing multinational clients.
• Strategic mindset with a global perspective.
• Strong technical expertise in Insured Benefits, including health, life, personal accident insurance, insured plans, cash flow structures, and multinational benefit programs.
• Understanding of multinational models, global programs, and pooling structures (when applicable).

Responsibilities

• Be responsible for the overall relationship with strategic international clients, acting as the primary point of contact and senior reference for Insured Benefits matters in Mexico.
• Develop a deep understanding of the client's global philosophy, governance, and guidelines, ensuring their effective implementation and proper adaptation to the regulatory, operational, and cultural context of the Mexican market.
• Provide strategic advisory services in the design, evaluation, and optimization of Insured Benefits programs, aligning employee well being, cost efficiency, competitiveness, and sustainability objectives for the client.
• Collaborate and coordinate with global, regional, and local corporate teams, as well as with insurers and the client's Human Resources and Finance leaders.
• Participate in high impact negotiations with insurers and strategic vendors, including renewals, multinational programs, and complex financial structures.
• Prepare and deliver executive analyses, reports, and strategic recommendations for both local and global committees, supporting senior level decision making.
• Identify opportunities for service expansion, cross selling, up selling, and continuous improvement within assigned client accounts, strengthening long term relationships and positioning the firm as a strategic partner.
• Act as a mentor to less experienced executives, sharing best practices and elevating the overall level of service provided to international clients.

Skills

Multinational client management

Strategic thinking

Negotiation skills

Data-driven recommendations

Mentoring/senior leadership

Autonomy/ownership

Job description

Description

The Role

• Be responsible for the overall relationship with strategic international clients, acting as the primary point of contact and senior reference for Insured Benefits matters in Mexico.
• Develop a deep understanding of the client's global philosophy, governance, and guidelines, ensuring their effective implementation and proper adaptation to the regulatory, operational, and cultural context of the Mexican market.
• Provide strategic advisory services in the design, evaluation, and optimization of Insured Benefits programs, aligning employee well being, cost efficiency, competitiveness, and sustainability objectives for the client.
• Collaborate and coordinate with global, regional, and local corporate teams, as well as with insurers and the client's Human Resources and Finance leaders.
• Participate in high impact negotiations with insurers and strategic vendors, including renewals, multinational programs, and complex financial structures.
• Prepare and deliver executive analyses, reports, and strategic recommendations for both local and global committees, supporting senior level decision making.
• Identify opportunities for service expansion, cross selling, up selling, and continuous improvement within assigned client accounts, strengthening long term relationships and positioning the firm as a strategic partner.
• Act as a mentor to less experienced executives, sharing best practices and elevating the overall level of service provided to international clients.

Qualifications

The Requirements

• Professional proficiency in English, spoken, written, and read.
• Minimum of 5 years of experience managing multinational clients.
• Strategic mindset with a global perspective.
• Strong technical expertise in Insured Benefits, including health, life, personal accident insurance, insured plans, cash flow structures, and multinational benefit programs.
• Understanding of multinational models, global programs, and pooling structures (when applicable).
• Ability to clearly explain technical concepts to non specialist audiences.
• Capability to adapt messaging according to region, culture, or level of market maturity.
• High level of autonomy, decision making capability, and personal accountability.
• Ability to lead complex initiatives without constant supervision.
• Strong negotiation skills and ability to manage complex situations.
• Development of data driven strategic recommendations.
• Consultative approach, acting as a trusted strategic partner to the client.
• Flexibility to adapt to regulatory, organizational, or strategic changes.
• Acts with integrity, aligned with corporate and regulatory standards.

Equal Opportunity Employer