Manager Business System Support

Caterpillar Financial Services Corporation; Santa Catarina; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. seeks a senior IT and Workforce leader to shape talent strategy for our Monterrey hub, overseeing application development, IT support, and service delivery in a fast-paced environment.

You will ensure compliance with Mexico labor regulations, manage vendors, and build Centers of Excellence in Cloud, Cybersecurity, Data, and Infrastructure to drive long-term growth and operational excellence.

Formación

• Experience leading IT teams in a regional delivery model.
• Knowledge of the Mexico IT talent market and labor regulations.
• Experience in workforce planning and talent development.
• Experience managing vendors and third-party service models.
• Strong leadership with cross-regional influence.
• Exposure to ITSM and enterprise IT environments.

Responsabilidades

• Shape Talent & Workforce Strategy: Develop scalable workforce strategy and lead early-career programs.
• Drive IT Delivery & Operational Excellence: Oversee application development, IT support, and service delivery.
• Enable Compliance & Local Governance: Advise on Mexico labor requirements with HR, Talent Acquisition, and Legal.
• Lead Vendor & Sourcing Strategy: Define sourcing strategies, manage vendors, ensure performance.
• Enhance Employee Experience & Culture: Strengthen employee experience, engagement, retention, and collaboration.
• Build Capabilities for the Future: Develop Centers of Excellence in Cloud, Cybersecurity, Data, and Infrastructure.

Conocimientos

Talent Management

Vendor Management

ITSM

Leadership

Relationship Management

Strategic IT Delivery

Change Management

Educación

Bachelor's degree in Information Technology

Advanced English

Descripción del empleo

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You Will Do:

• Shape Talent & Workforce Strategy: Develop a scalable workforce strategy, strengthen local talent pipelines, and lead early-career programs and team development.

• Drive IT Delivery & Operational Excellence: Oversee application development, IT support, and service delivery while ensuring quality, business alignment, and continuous improvement.

• Enable Compliance & Local Governance: Advise global leaders on Mexico labor requirements and partner with HR, Talent Acquisition, and Legal to ensure compliance, onboarding, and consistent workforce practices.

• Lead Vendor & Sourcing Strategy: Define sourcing and third-party engagement strategies, manage vendors, and ensure performance across quality, cost, and delivery.

• Enhance Employee Experience & Culture: Strengthen employee experience, engagement, retention, and inclusive collaboration in alignment with Caterpillar values.

• Build Capabilities for the Future: Develop Centers of Excellence and specialized capabilities in Cloud, Cybersecurity, Data, and Infrastructure to support the hub’s long-term growth.

Educational Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• Expert managing IT teams, application development, or IT service delivery

• Advanced English

Skills:

• Core Application Systems: Manages core applications, integrations, enhancements, lifecycle strategies, and business impacts.

• Information Technology Trends: Evaluates emerging technologies and applies relevant trends to strategic IT initiatives.

• Relationship Management: Builds trusted, long-term partnerships, aligns expectations, and drives transparent collaboration with clients and vendors.

• Talent Management: Develops talent pipelines, career paths, onboarding, succession, and long-term growth opportunities.

• Leadership: Adapts leadership style, motivates teams, provides effective feedback, and leads with integrity and accountability.

• Vendor/Supplier Management: Manages vendor relationships, service quality, delivery performance, issue resolution, and contract expectations.

• IT Service Management (ITSM): Leads scalable IT service processes, standards, implementation, troubleshooting, and continuous improvement aligned with business needs.

Top Candidates Will Have:

• Experience building, supporting, or leading IT teams in a regional delivery model

• Knowledge of the Mexico IT talent market and labor regulations

• Experience in workforce planning, recruiting strategy, and talent development

• Experience managing vendors and third-party service models

• Strong leadership skills with the ability to influence across regions and functions

• Exposure to IT Service Management (ITSM) and enterprise IT environments

Additional Information

• Location: Corporativo Santa Maria, Monterrey, Nuevo León

• Work Model: Five days per week in-office

• Travel: Up to 10% of domestic and/or international travel

• Requirements: Valid passport and U.S. visa

• Sponsorship for foreign candidates is not available.

• Relocation assistance is not available for this position.

• Please include an English résumé in your Workday profile.

Final Details

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion

This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.

Posting Dates:

agosto 26, 2026 - septiembre 2, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply