Managed Services Analyst: Client Solutions & Deployment

IQVIA; Ciudad de México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a full-time Service & Support professional in Mexico City to provide incident management and technology services using the CSM tool. The role involves delivering managed services projects, identifying opportunities for clients, and coordinating change requests under supervision.

Candidate should possess a bachelor's degree or equivalent and advanced English. IQVIA emphasizes integrity and rigorous hiring standards as part of a global CRO and healthcare insights leader.

Formación

• Bachelor's degree or equivalent experience with advanced English proficiency.

Responsabilidades

• Provides support on Service Requests using the incident management tool, CSM.
• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Conocimientos

Advanced English

Educación

Bachelor's Degree or equivalent

Descripción del empleo

IQVIA is seeking a full-time Service & Support professional in Mexico City to provide incident management and technology services using the CSM tool. The role involves delivering managed services projects, identifying opportunities for clients, and coordinating change requests under supervision.

Candidate should possess a bachelor's degree or equivalent and advanced English. IQVIA emphasizes integrity and rigorous hiring standards as part of a global CRO and healthcare insights leader.