Managed Services Analyst

IQVIA; Ciudad de México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a full-time Service & Support professional in Mexico City to provide incident management and technology services using the CSM tool. The role involves delivering managed services projects, identifying opportunities for clients, and coordinating change requests under supervision.

Candidate should possess a bachelor's degree or equivalent and advanced English. IQVIA emphasizes integrity and rigorous hiring standards as part of a global CRO and healthcare insights leader.

Formación

• Bachelor's degree or equivalent experience with advanced English proficiency.

Responsabilidades

• Provides support on Service Requests using the incident management tool, CSM.
• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Conocimientos

Advanced English

Educación

Bachelor's Degree or equivalent

Descripción del empleo

Mexico City, Mexico

Buenos Aires, Argentina

Full time

R1557768

Essential Functions

• Provides support on Service Requests using the incident management tool, CSM.
• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications

• Bachelor's Degree or equivalent experience and an advanced level of English.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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