Luxury Rooms Operations Controller

Hyatt Hotels Corporation; Ciudad de México; On-site; MXN 190,000 - 279,000; Full time

Job summary

The Standard in Mexico City is seeking a meticulous Rooms Controller to oversee daily room status, coordinate with Front Office, Housekeeping, Engineering, and leadership, and ensure rooms are ready, accurately reported, and aligned with operational needs.

Ideal candidates will have experience in Rooms Control or related hotel operations, strong organizational skills, and fluency in English and Spanish to communicate with an international team and guests.

Qualifications

• Previous experience in Rooms Control, Housekeeping Coordination, Front Office, Rooms Division, or a similar hotel operations role.

Responsibilities

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate closely with Front Office and Housekeeping on room readiness, priorities, out-of-order rooms, and room moves.
• Track discrepancies between system status and physical room status, following up until resolved.
• Help prioritize rooms based on arrivals, VIPs, special occasions, early check-ins, and operational needs.
• Communicate updates clearly and efficiently across departments.
• Monitor room inspections, maintenance requests, deep-cleaning schedules, and pending follow-up.
• Support the timely release of clean and inspected rooms.
• Keep accurate records, logs, reports, and shift handovers.
• Help identify patterns or recurring issues that may affect room availability or the guest experience.
• Respond quickly and calmly to last-minute changes and unexpected situations.
• Support a smooth flow of information across the Rooms Division throughout the day.
• Follow all hotel standards related to privacy, safety, security, and guest confidentiality.
• Contribute to a working environment that is organized, communicative, and distinctly The Standard.

Job description

The Standard in Mexico City is seeking a meticulous Rooms Controller to oversee daily room status, coordinate with Front Office, Housekeeping, Engineering, and leadership, and ensure rooms are ready, accurately reported, and aligned with operational needs.

Ideal candidates will have experience in Rooms Control or related hotel operations, strong organizational skills, and fluency in English and Spanish to communicate with an international team and guests.