Luxury Reservations Specialist - Bilingual (English/Spanish)

Hyatt Hotels Corporation; San Francisco (CA); Remote; MXN 713.000 - 1.070.000; Vollzeit

Zusammenfassung

Grand Hyatt San Francisco in San Francisco, CA, seeks a Reservations Coordinator to oversee the department's daily operations, ensuring exceptional guest service and efficient handling of all reservation requests. You will manage guest bookings, communicate with guests and travel partners, and coordinate group blocks to optimize occupancy at a luxury property.

Fluency in Spanish and English, a proactive service mindset, and strong organizational skills are essential to uphold Hyatt's standards

Qualifikationen

• Professional, personalized and engaging luxury service required.
• Fluent and confident communication in Spanish and English.
• Proactive approach to guest service and problem-solving.
• Strong organizational skills and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

Aufgaben

• Manage guest room bookings and reservations.
• Communicate with guests and travel partners, including luxury consortia.
• Process payments and coordinate group block reservations.
• Ensure alignment with Hyatt's luxury standards.

Kenntnisse

Luxury service

Bilingual Spanish & English

Guest relations & problem-solving

Organizational skills

Luxury consortia experience

Jobbeschreibung

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia—to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Qualifications

• Professional, personalized and engaging luxury service required
• Fluent and confident communication skills in both Spanish and English.
• Proactive approach to guest service and problem-solving
• Oganizational skills, and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

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