Luxury Guest Experience Specialist

Mondrian; Ciudad de México; On-site; MXN 201,000 - 335,000; Full time

Job summary

Mondrian in Mexico City seeks a Guest Experience Agent to create exceptional, personalized experiences from pre-arrival to departure. You will anticipate guest needs, build meaningful connections, and ensure interactions reflect Mondrian's lifestyle and service standards.

You will collaborate with multiple departments to deliver seamless service, maintain guest profiles, and provide insider recommendations for local dining, culture, and activities, while upholding privacy and confidentiality.

Qualifications

• Fluent English (written and spoken) is required.
• Excellent communication and interpersonal skills.
• Highly organized, proactive and detail oriented.

Responsibilities

• Welcome guests with warmth and personalized attention.
• Identify guest preferences and anticipate needs to exceed expectations.
• Coordinate VIP arrivals, special occasions and bespoke experiences.
• Maintain regular guest communication throughout the stay.
• Handle inquiries, feedback and resolution with professionalism.
• Collaborate with Front Office, Housekeeping, F&B and Concierge to ensure seamless service.
• Update and maintain guest profiles and preferences in the PMS.
• Provide information about facilities, dining, local attractions and experiences.
• Monitor guest satisfaction and feedback to identify service opportunities.
• Personalize experiences to build guest loyalty and reflect brand standards.

Skills

Fluent English

Communication skills

Organizational skills

Guest relations

Multitasking

Brand knowledge

Job description

Mondrian in Mexico City seeks a Guest Experience Agent to create exceptional, personalized experiences from pre-arrival to departure. You will anticipate guest needs, build meaningful connections, and ensure interactions reflect Mondrian's lifestyle and service standards.

You will collaborate with multiple departments to deliver seamless service, maintain guest profiles, and provide insider recommendations for local dining, culture, and activities, while upholding privacy and confidentiality.