Luxury Guest Experience Specialist

Ennismore; Chihuahua; On-site; MXN 300,000 - 420,000; Full time

Job summary

Mondrian is seeking a Guest Experience Agent to create exceptional, personalized experiences for guests throughout their stay. You will engage with guests, anticipate needs, and coordinate VIP arrivals and bespoke experiences while upholding Mondrian's luxury service standards.

This role requires fluent English, strong communication, and the ability to collaborate across departments to ensure seamless service and memorable moments for guests in a luxury setting.

Qualifications

• Previous experience in guest relations or luxury hospitality.
• Fluent English; additional languages are a plus.
• Strong communication and relationship-building skills.
• Organized, proactive, detail-oriented and capable of multitasking.

Responsibilities

• Welcome guests warmly and provide personalized attention.
• Identify guest preferences and anticipate needs.
• Coordinate VIP arrivals and special occasions.
• Maintain guest profiles and update information in the hotel system.
• Handle inquiries, feedback, and complaints professionally.
• Collaborate with Front Office, Housekeeping, F&B, Concierge and others.
• Provide recommendations on facilities, dining, local attractions.
• Monitor guest satisfaction and share insights with management.

Skills

Fluent English

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Hospitality standards

Guest-centric mindset

Brand alignment

Job description

Mondrian is seeking a Guest Experience Agent to create exceptional, personalized experiences for guests throughout their stay. You will engage with guests, anticipate needs, and coordinate VIP arrivals and bespoke experiences while upholding Mondrian's luxury service standards.

This role requires fluent English, strong communication, and the ability to collaborate across departments to ensure seamless service and memorable moments for guests in a luxury setting.