Logistics Customer Service Specialist - Ground Transportation

Expeditors; Ciudad Juárez; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Paid Vacation

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors México seeks a skilled logistics coordinator to ensure smooth freight flow, accurate data entry, and timely billing for TRANSCON shipments in Ciudad Juárez. You will collaborate with customers and suppliers to meet service levels and compliance, and maintain documentation to prevent delays.

You will apply company procedures, track KPIs, and escalate issues to management when needed, contributing to efficient operations and outstanding customer satisfaction within a global network.

Qualifications

• Global logistics industry knowledge (preferred)
• Min 5 years related experience and/or training; or equivalent combination of education and experience (preferred)
• Teamwork Knowledge

Responsibilities

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes.
• Collaboration: Displays a willingness to aid others to benefit the company and customers.
• Communication: Listens and communicates professionally with co-workers, customers, and service providers.
• Culture: Promotes the company’s 10 cultural attributes.
• Personal Growth: Participates in training and development.
• Timely and Accurate Shipment Processing: Ensures smooth freight flow and compliance.
• Timely and Accurate Data Entry: Maintains data integrity in systems.
• Timely and Accurate Billing and Accounting: Invoices promptly and accurately.

Skills

Global logistics knowledge

Teamwork knowledge

Job description

Expeditors México seeks a skilled logistics coordinator to ensure smooth freight flow, accurate data entry, and timely billing for TRANSCON shipments in Ciudad Juárez. You will collaborate with customers and suppliers to meet service levels and compliance, and maintain documentation to prevent delays.

You will apply company procedures, track KPIs, and escalate issues to management when needed, contributing to efficient operations and outstanding customer satisfaction within a global network.