Logistics Customer Experience Specialist

Jobtailor

Ciudad de México

Presencial

MXN 200.880 - 312.480

Jornada completa

14 días+

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Descripción de la vacante

Jobtailor in Mexico City is seeking a Customer Service Coordinator for shipping and logistics. You will manage daily booking requests, coordinate with Documentation and Sales, and ensure data accuracy in internal systems to meet customer timelines.

The ideal candidate has a business/logistics education, logistics customer service experience, and strong English skills for international clients. Proficiency with CRM and logistics software is expected.

Formación

Bachelor’s degree in business or logistics or related field.
Experience in customer service within shipping or logistics.
Knowledge of import/export processes and documentation is essential.
Strong organizational and problem-solving skills.
Strong communication, negotiation, and interpersonal skills.
Proficiency in MS Office and CRM software.
Upper intermediate/advanced English for international clients.

Responsabilidades

Download and treat daily booking requests, to be sent to customers within the next period.
Handle all customers’ demands to ensure all requests are promptly attended.
System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.
Maintain good communication with other teams, such as Documentation and Sales Teams.
Booking amendments and maintenance.
File customers’ particularities to ensure consistency of the service.
Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.
Phone attendance providing excellent customer experience, acting on the extra mile when required.
Assist customers with problem solving and liaise with internal departments to resolve customer grievances.