Logistics CSR Supervisor — Onsite Day Shift

J-K Network Services; Veracruz; On-site; MXN 99,616 - 116,219; Full time

Benefits offered by this job

Leave Credits

Company Christmas gift

Company sponsored events

Free parking

Opportunities for promotion

Promotion to permanent employee

HMO

Government Mandated Benefits

13th month pay

Job summary

A diversified organization is seeking a Logistics CSR Supervisor in Veracruz. This role involves training team members and guiding customers through the order process, including answering inquiries about rates and timelines. Candidates should have at least 1 year of supervisory experience, a willingness to work onsite, and the ability to communicate fluently in Tagalog and English. This position offers a fixed day shift schedule and includes various benefits, including leave credits and a 13th month pay.

Qualifications

• Bachelors Degree holder of any course, open to undergraduate.
• With or without experience are encouraged to apply.
• With experience in supervising staff for at least 1 year.
• Willing to work using emails and calls with customers.
• Amendable to work onsite.
• Amendable to attend face to face interview.

Responsibilities

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline and shipping
• Answer customers via email, chat and phone calls
• Use Tagalog and English based on customer preferences
• Update customers regarding their ongoing orders
• Help customer place an order once decided
• Provide information of the requirements when using the service
• Double-check if customer requirements are compliant with PEZA
• Update clients if there are delays, issues or concerns about shipment
• The customers inquiries are mostly shipping timeline and rates

Job description

A diversified organization is seeking a Logistics CSR Supervisor in Veracruz. This role involves training team members and guiding customers through the order process, including answering inquiries about rates and timelines. Candidates should have at least 1 year of supervisory experience, a willingness to work onsite, and the ability to communicate fluently in Tagalog and English. This position offers a fixed day shift schedule and includes various benefits, including leave credits and a 13th month pay.