LM060: Global Service Agent

FedEx; Santiago de Querétaro; Presencial; MXN 223.000 - 312.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is hiring a Global Service Agent in Querétaro. The role focuses on front-line administration, data entry, and coordinating shipments, with emphasis on customer service and efficient operations.

Qualifications include a high school degree, English proficiency, and at least three years in international transportation customer service. The position requires flexibility across shifts and strong communication skills. Training provided.

Formación

• Minimum Education: High School Degree/Equivalent.
• Experience in international transportation or freight service desirable.
• Strong English and Spanish communication skills.
• Ability to work in a fast-paced office environment.

Responsabilidades

• Supports front-line operations and administrative tasks.
• Performs data entry, ramp activities, sort activities, and despatch coordination.
• Advises customers on required documents and duties/taxes.
• Coordinates with sales, customers, brokers, and regulatory agencies to ensure delivery.
• Maintains shipment status updates and investigates delays.

Conocimientos

English proficiency

Customer service

Communication skills

Analytical skills

Time management

Flexibility

Educación

High School Degree/Equivalent

Herramientas

COSMOS

KIAC

VISA

CHEERS

FAMIS

CAGE

AMBASSADOR

Descripción del empleo

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC781326 LM060: Global Service Agent (Open)

LM060: Global Service Agent

Full time

Carretera Estatal 200Querétaro Tequisquiapan #200Aeropuerto Intercontinental Querétaro76295 Querétaro, QUEMexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Under general supervision perform the following activities:

• Maintains control of heavy export cargo.
• Provides support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments.
• To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolutionMonitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur.
• Advises customers on the documents required and the correct completion of paperwork required for their shipments. Assists with scheduling/booking pickups.
• Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments.
• Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue.
• Audits assigned international paperwork for correct completion
• Assists customers with obtaining estimates of duties and taxes
• Assists customers in the resolution of billing issues and in initiating requests for credits/refunds
• Advises customers on features of service for all FedEx express international services. Advises and assists customers on use of tools available through FedEx.com.
• Coordinates activities, which include assignments, to ensure customer problems are resolved and paperwork required for shipments is completed.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School Degree/Equivalent
• Proficiency in English (450 TOEIC points).

Minimum Experience:
• Three (3) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods or brokerage service.

Minimum Required Skills:
• Knowledge of mainframe, PC systems, & web based applications (i.e. COSMOS, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.) and PC software, (i.e. word processing, spreadsheet, etc).
• Excellent human relations and communication skills.
• Good analytical and prioritizing skills.
• Ability to successfully complete all basic and recurrent training.
• Flexibility to work different shifts required.
• Experience working in a fast-paced environment preferred.
• Fluent in English preferred.