LM235: Invocing Agent

FedEx Express México; Santiago de Querétaro; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

FedEx Express México in Querétaro seeks an Invocing Agent to handle front-line office tasks and billing-related duties. The role focuses on data entry, invoicing, and coordination with internal teams to ensure accurate customer billing and timely despatch of documents.

The candidate should have a high school degree (two years of college preferred in Accounting/Business) and experience in billing or accounts receivable, with excellent customer service and English proficiency.

Formación

• Proven customer service experience in a service environment.
• Clear and articulate speaking voice in English.
• Typing speed around 35 WPM with basic CRT data entry.
• Proficient in word processing and spreadsheets.
• Fluency in English required.

Responsabilidades

• Researches, resolves and answers customer inquiries on service failures and billing problems.
• Issues credits/debits to customer accounts as warranted.
• Maintains updated records of invoice registers, duties and taxes, airway bills and files.
• Ensures accurate, 100% daily billing in internal systems.
• Generates reports for billing and collections as needed.

Conocimientos

Excellent customer service

Clear speaking voice

Light typing

Word processing & spreadsheets

Fluent in English

Educación

High School Degree/Equivalent

Two years of college in Accounting or Business

Herramientas

ORACLEAR

GCCS

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784706 LM235: Invocing Agent (Open) LM235: Invocing Agent Full time Carretera Estatal 200 Querétaro Tequisquiapan #200 Aeropuerto Intercontinental Querétaro 76295 Querétaro, QUE Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA.
• Generates RODr reports.
• Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR. GCCS application.
• Performs other related duties as required.

Minimum Requirements:

Minimum Education:

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience:

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills:

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.

Job Posting End Date: