LM008: Sr Service Agent

FedEx Group; Tuxtepec; Presencial; MXN 122.760 - 189.720; Jornada completa

Descripción de la vacante

FedEx in Mexico is seeking a customer service-oriented Service Agent responsible for handling over-the-counter inquiries, tracing packages, answering questions about FedEx products and services, and supporting station operations. The role requires strong communication, office skills, and the ability to lift packages as needed.

The successful candidate will have a High School diploma, 18 months of service/clerical experience, excellent English fluency, and the ability to perform basic typing and

Formación

• High School degree/Equivalent.
• 18 months experience as a Service Agent or clerical/customer service experience.
• Good general office skills: light typing, filing, and computer literacy.

Responsabilidades

• Assist customers by tracing packages, answering questions about FedEx products and services, and providing over-the-counter service.
• Answer station lines and take information for pickups; prepare various operations reports.
• Audit airway bills and records; maintain and audit records and files as assigned.
• Ensure proper labeling, weight, size, and packaging; verify customs documentation for destination."
• Identify new customers or business opportunities and submit sales leads.

Conocimientos

Communication

Typing

Computer literacy

English fluency

Educación

High School diploma

Descripción del empleo

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups. Types or otherwise prepares various operations reports. Calls all Hold-at-Airport" customers. Maintains and audits all records and files as assigned. Audits airway bills and records as required. Provides administrative and clerical support to Station Ops. Manager. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. Interfaces with customers on customs related issues. Handles customers with packages in cage. Maintains neat and clean appearance of the workplace/front counter, self and uniform. Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.

High School degree/Equivalent. Previous clerical or customer service experience in a service environment or eighteen (18) months experience as a Service Agent. Good general office skills required including light typing, filing, and computer literacy. Excellent communication, organizational, and human relations skills. Ability to successfully complete the Reading, Listening, Sorting, and math sections of the Basic Skills Test. Clear and articulate speaking voice. Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment. Clean cut and neat appearance. Fluent in English as determined by the results of the TOEIC 450 ptos. Note: Testing requirements can be waived only for career progression within the same family.

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Vigencia del boletín: del27 de julio al 2 de agosto.

FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

• 2020 - Empresas más admiradas del mundo de Fortune (#14 )
• 2019 - Mejores lugares para trabajar de Fortune (#15)
• 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
• FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
• 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
• 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
• 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
• FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

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