Líder de Transformación de Canales Digitales

Citigroup; Ciudad de México; On-site; MXN 1,500,000 - 2,700,000; Full time

Job summary

Citi in Mexico City is seeking a Digital Experience Group Manager to lead a cross-functional team of creatives, strategists and producers, delivering innovative brand experiences across digital channels and bank branches.

You will drive research, usability studies, and data-driven insights, partner with designers and data scientists, manage vendors and budgets, and mentor staff while ensuring high standards of client service and regulatory compliance.

Qualifications

• 10+ years of experience in product/portfolio leadership or management consulting
• Experience leading cross-functional teams across creative, strategy and production
• Experience with digital/mobile platforms and eCommerce
• Usability research moderation experience and ability to conduct task-based studies
• Vendor management and budget experience
• Strong design thinking and digital design knowledge
• Ability to work independently and lead through ambiguity
• Excellent communication and public speaking skills

Responsibilities

• Lead cross-disciplinary team of creatives, strategists and producers to deliver brand experiences across digital channels
• Conduct cultural trend reports, competitive reviews, journey analyses, and digital roadmaps
• Partner with stakeholders to align on problems and solutions for customers
• Guide user-centric design decisions and collaborate with design leaders
• Coach and mentor team members and cultivate stakeholder relationships
• Manage projects with agile methods and data-driven iterations
• Track performance with analytics and translate insights into improvements
• Assess risk and ensure compliance with laws and internal policies

Skills

Leadership

Communication

UX/UI

Agile Management

Product Delivery

Public Speaking

Education

Bachelor's/University degree

Master's degree preferred

Tools

Digital analytics

Job description

Citi in Mexico City is seeking a Digital Experience Group Manager to lead a cross-functional team of creatives, strategists and producers, delivering innovative brand experiences across digital channels and bank branches.

You will drive research, usability studies, and data-driven insights, partner with designers and data scientists, manage vendors and budgets, and mentor staff while ensuring high standards of client service and regulatory compliance.