Líder de Transformación Digital y Producto con IA

Citigroup Inc.; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Citigroup Inc. is seeking a Digital Experience Group Manager to lead a multi-disciplinary team delivering large-scale digital projects across channels.

The role focuses on customer-centric design, strategic planning, and data-driven decision making to elevate Citi's brand experiences. Responsibilities include guiding cross-functional teams, conducting usability studies, and partnering with stakeholders to drive measurable outcomes.

Qualifications

• MBA or equivalent; statistics experience.
• Management consulting or strategic planning at an agency.
• Experience with digital/mobile research technologies and UX concepts.

Responsibilities

• Define digital transformation strategy and roadmaps across channels.
• Lead cross-functional teams including design, analytics, and engineering.
• Partner with stakeholders to align on business goals and customer outcomes.
• Oversee vendor relationships and manage budgets and timelines.
• Ensure compliance and risk considerations in project delivery.

Skills

Leadership

Stakeholder management

Usability research

Agile delivery

Strategy development

Data analysis

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

Citigroup Inc. is seeking a Digital Experience Group Manager to lead a multi-disciplinary team delivering large-scale digital projects across channels.

The role focuses on customer-centric design, strategic planning, and data-driven decision making to elevate Citi's brand experiences. Responsibilities include guiding cross-functional teams, conducting usability studies, and partnering with stakeholders to drive measurable outcomes.