Legal Intake & Client Acquisition Specialist

CEO LAWYER; México; A distancia; MXN 171.000 - 243.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited bonuses

Travel opportunities

Career growth

PTO & holidays

Descripción de la vacante

CEO Lawyer Personal Injury Law Firm is seeking an experienced Legal Intake & Client Acquisition Specialist (English/Spanish) to turn conversations into signed clients. The role emphasizes rapid trust-building, objection handling, and performance-driven growth in a fast-paced PI practice.

You will own lead conversion, conduct consultations, document intake, and ensure smooth handoffs to the legal team, while working in a metrics-driven environment and earning unlimited bonuses.

Formación

• 3+ years of experience in legal intake, client acquisition or high-volume sales.
• Preference for Personal Injury law firm experience.
• Proven ability to convert leads into signed clients.
• Strong understanding of the Personal Injury intake process and client journey.
• Excellent sales instincts and ability to ask for business.
• Strong objection-handling and negotiation skills.
• Exceptional verbal communication and active listening.

Responsabilidades

• Manage high-value inbound and outbound leads from initial contact through signed representation.
• Conduct detailed consultations to understand the client’s situation and identify opportunities.
• Build trust and clearly communicate the value of the firm.
• Convert qualified prospects into signed clients.
• Handle objections related to representation, fees, timing, and other firms.
• Follow up strategically with undecided or unresponsive leads.
• Ensure qualified cases transition to the legal team with accurate intake details.

Conocimientos

Legal intake experience

Client acquisition

High-volume sales

Bilingual English/Spanish

CRM usage

Herramientas

CRM systems

Intake platforms

Phone systems

Descripción del empleo

Legal Intake & Client Acquisition Specialist

Are you a proven sales and client acquisition professional who knows how to turn conversations into results?

We’re looking for an experienced Legal Intake & Client Acquisition Specialist (English/Spanish) who can build trust quickly, navigate complex conversations, overcome objections, and confidently convert qualified opportunities into signed clients.

We want someone with a strong track record of performance, excellent judgment, and the drive to compete at a high level within a fast-paced Personal Injury law firm.

Perform more, earn more and lead by example!

We believe exceptional performance should be recognized.

As an Intake Specialist, you'll have the opportunity to earn:

• Unlimited performance-based bonuses
• Annual travel opportunities based on performance
• Career growth and advancement opportunities
• Clear performance goals and KPIs
• Opportunities to take on greater responsibilities as you grow
• 10 days of PTO + 10 paid holidays based on your country's holiday calendar.
• Depending on experience we offer +$8 USD hourly rate, working 40 hours weekly PLUS GREAT UNLIMITED BONUSES

There is no ceiling on your bonus potential . Top performance creates bigger opportunities.

What You’ll Own:

Lead Conversion & Client Acquisition

• Manage high-value inbound and outbound leads from initial contact through signed representation.
• Conduct detailed consultations to understand the prospective client's situation and identify potential case opportunities.
• Build trust quickly and confidently communicate the value of working with our firm.
• Convert qualified prospects into signed clients.
• Handle objections related to representation, fees, timing, competing firms, and hesitation.
• Follow up strategically with undecided or unresponsive leads.
• Identify opportunities that may have been overlooked during the initial intake process.

Legal Intake

• Gather accurate and complete information regarding accidents, injuries, medical treatment, insurance coverage, liability, and other case-related details.
• Recognize potential red flags and determine when a lead requires escalation or attorney review.
• Maintain detailed and accurate intake documentation.
• Ensure qualified cases transition smoothly into the appropriate legal team.
• Deliver an excellent client experience from the very first interaction.

Performance & Sales

You will work in a fast-paced, metrics-driven environment where performance matters.

We expect you to take ownership of metrics such as:

• Lead-to-client conversion rate
• Signed cases
• Speed to lead / response time
• Follow-up activity
• Contact rate
• Lead recovery
• Intake quality and accuracy

You won't simply be answering calls. You will be responsible for helping grow the firm.

Who We're Looking For

We're looking for someone who already understands how to perform at a high level.

The ideal candidate has:

• 3+ years of experience in legal intake, client acquisition, high-volume sales, or a similar conversion-focused environment.
• Strong preference for experience within Personal Injury law firms.
• Proven experience converting leads or prospective clients into signed cases/customers.
• Strong understanding of the Personal Injury intake process and client journey.
• Excellent sales instincts and the ability to confidently ask for the client's business.
• Strong objection-handling and negotiation skills.
• Exceptional verbal communication and active listening skills.
• The ability to communicate with empathy while maintaining control of the conversation.
• Experience working with CRMs, intake platforms, phone systems, and performance metrics.
• The discipline to consistently follow up with prospective clients.
• The ability to perform under pressure and manage a high volume of leads.

Extra Points If You Have:

• Experience handling motor vehicle accident, premises liability, wrongful death, or other Personal Injury leads.
• Experience working for a high-volume U.S. Personal Injury law firm.
• Experience recovering leads that were previously lost, unresponsive, or undecided.
• Experience working with intake KPIs, conversion reports, or sales dashboards.
• Experience coaching or mentoring junior intake specialists.
• Bilingual English/Spanish communication skills.

Why Join Us?

At CEO Lawyer Personal Injury Law Firm, intake isn't treated like a call center function. It is one of the most important growth engines of the firm.

Your conversations directly impact the people we are able to help and the continued growth of the organization.

If you're an experienced legal intake or sales professional who is competitive, persuasive, empathetic, disciplined, and hungry for growth , we'd love to hear from you.

Our Core Values

We are guided by a strong set of values that shape our culture, decisions, and the way we work together:

• Trust – We build strong relationships through honesty, transparency, and reliability.
• Humility – We stay open to learning, feedback, and continuous improvement.
• Ethics – We act with integrity and always do what’s right.
• Hunger – We are driven, ambitious, and committed to excellence.
• Education – We value growth, development, and knowledge-sharing.
• Accountability – We take ownership of our actions and deliver on our commitments.
• Respect – We treat everyone with professionalism, empathy, and fairness.
• Teamwork – We collaborate and support each other to achieve shared success.