Legal Assistant

New Frontier Immigration Law; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing law firm in Mexico City is looking for a Legal Assistant to help draft immigration forms and support clients with compassionate communication. The ideal candidate should have a bachelor's degree and be fluent in both English and Spanish. This role focuses on client satisfaction and teamwork, essential to the firm’s mission of supporting families and immigrants.

Formación

• Fluent in English and Spanish, both written and verbal.
• Proven experience in customer service or legal support roles.
• Strong phone communication skills and ability to handle high call volume.

Responsabilidades

• Draft immigration forms with accuracy and efficiency.
• Handle high volumes of client calls with professionalism and empathy.
• Manage and update assigned cases monthly for accountability.
• Build trust and long-term relationships through proactive communication.

Conocimientos

Immigration Form Drafting

Client Communication

Active Listening

Problem-Solving

Case Management

Bilingual Fluency (Spanish/English)

Educación

Bachelor’s degree

Law degree or legal training

Descripción del empleo

Overview

Legal Assistant – Champion Clients, Fuel the Mission

Why Apply to New Frontier Immigration Law

At New Frontier Immigration Law, we don’t just practice law. We fight for freedom, we keep families together, and we change lives — including our own.

We are on a mission to impact 1 million immigrants across the U.S. This isn’t just a workplace. It’s a movement. We don’t hire employees — we recruit people with empathy and grit, people who can inspire action and turn “impossible” into “done.”

Even if you don’t apply today, we hope our mission inspires you to help others. The world needs people like you.

Are you ready to join one of the fastest-growing law firms in the U.S., where your work ensures our clients feel seen, heard, and supported? Here, we don’t just offer a job: we provide an environment where you can work with purpose, grow intentionally, and create impact that matters.

[Learn more about New Frontier Immigration Law here]

[Meet our CEO & Founder Hillary Walsh here]

[Explore our Core Values here]

Role Objective

The Legal Assistant will be the bridge between clients and their cases — drafting critical immigration forms, supporting attorneys, and providing compassionate client communication. You’ll ensure every client feels cared for and every detail is handled with precision.

This isn’t just administrative support. It’s frontline work that helps families stay together and brings hope to people who need it most.

Key Responsibilities

• Draft immigration forms with accuracy and efficiency.
• Handle high volumes of client calls with professionalism and empathy.
• Manage and update assigned cases monthly to ensure progress and accountability.
• Provide accurate, complete, and timely information to clients using the right tools.
• Build trust and long-term relationships through open, proactive communication.
• Manage complaints with solutions-oriented thinking and follow-up until resolution.
• Keep detailed records of client interactions, filings, and case documents.
• Uphold firm procedures, policies, and communication standards.
• Go the extra mile to ensure client satisfaction and case success.

Competencies

• Immigration Form Drafting & Case Preparation
• Client Communication & Service Excellence
• Active Listening & Empathy
• Problem-Solving & Conflict Resolution
• Case Management & Documentation
• Adaptability Across Diverse Client Needs
• Attention to Detail & Accuracy
• Bilingual Fluency (Spanish/English)

Requirements

• Bachelor’s degree required; law degree or legal training strongly preferred.
• English fluency (read, write, and speak at a professional level).
• Bilingual fluency in Spanish and English (written and verbal).
• Proven experience in customer service, legal support, or client-facing roles.
• Strong phone communication skills and ability to manage high call volume.
• Track record of exceeding performance goals.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Reliable home office setup (high-speed internet, computer, headset, microphone, camera).
• Must be available Monday–Friday, 8:00 AM – 5:00 PM (Phoenix, AZ time).

Why This Role is Different

This isn’t just paperwork.

This isn’t just answering calls.

This is supporting families, fueling justice, and changing lives.

At NFIL, every form you draft, every call you answer, and every case you touch contributes to freedom, hope, and unity. You won’t just assist attorneys — you’ll help power a mission.

Apply today. Join the fight. Become a Legal Assistant for justice.