Learning Manager Utr

Amazon Inc.; Yucatán; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Amazon Inc. is seeking a Regional Learning Manager to drive strategy execution within a defined framework and influence sub-regional planning.

You will translate operational pain points into learning solutions, manage launch readiness for new sites and processes, and conduct delivery quality audits with corrective actions. You will define and track metrics on team progress, associate experience, and program effectiveness, develop reporting mechanisms, and lead regional and national programs.

Qualifications

• Bachelor's degree in a technical field or operations-related area.
• Experience working with cross-functional teams.
• Experience defining and implementing process improvements using data and metrics.
• Fluent in English (speaking, writing, reading).
• Experience building and managing teams.
• Experience in high-volume manufacturing environments.
• Ability to communicate complex information to senior stakeholders and influence decisions; advanced Excel skills.
• Knowledge of general AI tools.
• Experience with LMS and adult learning theory (virtual training, remote teams, soft/technical skills).
• Experience creating and improving processes across products and teams.
• Experience with ML tools/methods.
• MBA and L&D certifications.

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Skills

Cross-functional collaboration

Data-driven decision making

Effective communication

Adult learning theory

Virtual training facilitation

English fluency

Education

Bachelor's degree in Operations/Engineering/related field

MBA

L&D certifications

Tools

LMS

AI tools knowledge

ML tools

Job description

Key Job Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in high-volume manufacturing environments
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with machine learning (ML) tools and methods
• MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.