Area Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Tepotzotlán; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking an Area Manager to own team development in a fulfillment center. You will lead, coach, and mentor a group of 50–100 Amazon Associates, guiding performance, attendance, and engagement while ensuring safety and quality standards.

As a servant leader, you will drive Lean-based improvements, coordinate with cross-functional teams, manage shift operations, and implement programs that sustain efficiency and customer-centric service.

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal
• 3+ years of team leadership experience
• Work flexible schedule including weekends, nights, and holidays

Responsibilities

• Lead, manage, and develop a team of 50 to 100 Amazon Associates
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
• Proactively identifying and leading process improvement initiatives and Lean tools
• Tactical leadership of strategic initiatives
• Cross functional coordination and task tracking
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program
• Strategic planning and forecasting to appraise performance and problem resolution
• Ability to manage multiple complex projects simultaneously
• Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis

Skills

Team leadership

English communication

Lean practices

Education

Bachelor's degree or equivalent

Tools

Six Sigma

Material handling equipment (MHE)

Job description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an Area manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations!

Job Requirements:

• Ability to work weekends, holidays, and/or overnight shifts
• Ability to work overtime both in peak season and as needed

Locations and Placement:

• The position is NOT a corporate role and will be located in a Fulfillment Center

Work Location: MEX6.

Key job responsibilities

• Lead, manage, and develop a team of 50 to 100 Amazon Associates
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Tactical leadership of strategic initiatives.
• Cross functional coordination and task tracking.
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Ability to manage multiple complex projects simultaneously.
• Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis

Job Elements

• Must be able to perform the following tasks, with or without reasonable accommodation:
• Stand/walk for up to 10-12 hours
• Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length
• Access all areas of building (ascending and descending ladders, stairs, and gangways safely and without limitation)
• Regularly bend, lift, stretch and reach both below the waist and above the head
• Lift and move items up to 49 pounds

BASIC QUALIFICATIONS

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal
• 3+ years of team leadership experience
• Work flexible schedule including weekends, nights, and holidays

PREFERRED QUALIFICATIONS

• Experience Experience working with Material handling equipment (MHE), or experience with Six Sigma tools and Lean techniques
• MBA, or Master's degree
• Experience with Six Sigma, lean manufacturing

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