First Mile Regional Manager, MX Ops - EF

Amazon Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Amazon Mexico City seeks a First Mile Regional Manager to lead across multiple operation sites, developing a team of Shift Managers and reporting to the Senior Operations Manager. You will drive a people‑first culture, coaching teams to peak performance while balancing business goals.

You will champion continuous improvement initiatives, drive productivity, and collaborate with cross‑functional teams to align staffing, schedules, and performance across the network.

Formación

• Bachelor's degree or equivalent is required.
• 5+ years of employee and performance management experience.
• Experience hiring and developing diverse teams.
• Experience in program management, logistics, operations, or related field.
• 5+ years of root cause analysis or problem solving experience.
• Fluent in Spanish and English (C1 or above).

Responsabilidades

• Oversee overall management, control, and strategic direction of the SCP (Seller Processing Center).
• Ensure Health & Safety standards are met and promote safety culture.
• Lead inventory control and real-time metric updates.
• Drive productivity improvements and cost per unit reductions.
• Collaborate with HR, Finance, Facilities, Safety and Security, IT for staffing and performance.
• Lead Six Sigma projects across sites and wider network.

Conocimientos

People management

Operational excellence

Root cause analysis

Excel

Bilingual Spanish-English

Program management

Logistics experience

Educación

Bachelor's degree or equivalent

MBA or CMA preferred

Herramientas

Excel (macros/pivots/lookups)

Descripción del empleo

First Mile Regional Manager, MX Ops - EF

At Amazon, every day is Day One. We never stop innovating, improving, or challenging the status quo. Are you ready to solve tomorrow’s problems today? If so, we have the perfect opportunity for you.

We’re looking for a First Mile Regional Manager to join our First Mile team in Mexico City, MX. In this role, you will provide inspiring and hands‑on leadership across multiple operations sites. You’ll be responsible for developing a team of Shift Managers and their direct reports, while reporting directly to the Senior Operations Manager.

You lead by example, whether by coaching your team to perform at their best or stepping in to support when needed. You are passionate about building efficient processes and driving strong performance, while balancing business goals with a people‑first mindset.

This role also involves leading continuous improvement initiatives. The ideas and innovations you bring can have a broad impact, potentially being adopted across the Amazon network.

This is an opportunity to make a real difference in our operations and help shape the future of our network.

Ready to take the lead?

Key job responsibilities

In this role, you will play a key part in the overall management, control, and strategic direction of the Seller Processing Center (SCP). Your main responsibilities include:

• - Ensuring compliance with Health and Safety standards in your area of responsibility, while fostering a strong culture of safety on‑site
• - Gaining expertise in large‑scale SCP processes, such as conducting 5S audits and promoting operational excellence
• - Managing inventory control and system‑related tasks, including accurate data collection and real‑time updates of operational metrics
• - Driving productivity improvements, reducing cost per unit, minimizing errors, and ensuring an outstanding experience for both customers and sellers
• - Collaborating with cross‑functional teams, including HR, Finance, Facilities, Safety and Security, and IT, to align on staffing plans, schedules, and performance expectations
• - Leading process improvement initiatives and supporting cross‑functional Six Sigma projects across your sites and the wider Amazon Transportation network in México

Basic Qualifications

• - Bachelor's degree or equivalent
• - 6+ years of employee and performance management experience
• - Experience hiring and developing highly effective and diverse teams.
• - Experience in program management, logistics, operations, supply chain, transportation, or a related field
• - 5+ years of root cause analysis and troubleshooting or problem solving experience
• - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Speak, write, and read fluently in Spanish and English at C1 level or above

Preferred Qualifications

• - Master's degree (MBA or related discipline), or CMA
• - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.